Technical Prodcut Manager (CPaaS)

Experience:
5–8 Years

Location:
DLF Corporate Greens, Gurugram Work Mode: On-site | Full-time

About the Role
We are looking for a Product Manager with hands-on experience in CPaaS (Communications Platform as a Service) or communication technology products to drive product strategy, development, and growth across messaging and communication platforms.

Key Responsibilities
• Own product strategy, roadmap, and end-to-end product lifecycle.
• Manage communication products across SMS, WhatsApp Business API, RCS, Voice, Email, and OTP.
• Create PRDs, user stories, workflows, and acceptance criteria.
• Collaborate with Engineering, Design, QA, and Business teams to deliver product features.
• Manage REST APIs, webhooks, SDKs, and third-party integrations.
• Conduct market research, competitor analysis, and customer requirement gathering.
• Track product metrics, including delivery rates, adoption, retention, usage, and revenue.
• Understand messaging compliance, DLT/TRAI regulations,



and communication platform policies. Required Skills & Qualifications
• 5–8 years of Product Management experience, with mandatory hands-on CPaaS/communication-platform product experience.
• Strong understanding of SMS, WhatsApp Business API, Voice API, RCS, OTP, or A2P messaging.
• Experience with REST APIs, webhooks, and third-party integrations.
• Proficiency in product documentation, roadmap planning, and feature prioritization.
• Solid analytical, communication, and stakeholder management skills.
• Experience with B2B SaaS or API-driven products. Preferred: Exposure to cloud telephony, CCaaS, IVR, SIP, omnichannel communication, conversational AI, or AI-powered communication products. Why Join Us?
• Opportunity to work at the intersection of communication technology, digital marketing, and AI.
• High ownership and collaboration with technical and business teams.
• Food provided.

📌 Technical Product Manager (Gurugram)
🏢 Hawk MarTech
📍 Gurugram