We're Hiring: Key Account Manager | DigiStay.ai Department: Account Management

Location:
Dehradun, Uttarakhand, India Workplace Type: On-site Employment Type: Full-time

Experience:
1–3 years Openings: 1 About DigiStay.ai DigiStay.ai is a hospitality technology company building software that helps hotels streamline operations, improve efficiency, and deliver better guest experiences.

About the Role
We are looking for a Key Account Manager to manage a portfolio of hotel accounts and build strong, long-term customer relationships. In this role, you will collaborate with hotel teams across India and international markets, working closely with our internal Sales, Support, and Product teams to improve product adoption, customer satisfaction, retention, and renewals. The role requires effective communication with clients across different markets and time zones, an understanding of diverse business needs, and a strong focus on delivering customer value.

Key Responsibilities
• Manage hotel accounts throughout the customer lifecycle, from onboarding to retention and renewal, with a focus on Net Revenue Retention (NRR).
• Serve as the primary point of contact for assigned hotel partners in India and international markets.
• Build and maintain robust client relationships through proactive communication and consistent follow-up.
• Help customers adopt DigiStay products and maximize their value.
• Monitor account health metrics, including Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
• Identify potential churn risks and take proactive steps to improve retention.




• Identify relevant upselling and cross-selling opportunities based on customer needs.
• Maintain accurate and up-to-date customer information in the CRM.
• Coordinate with internal teams to address customer concerns and resolve issues.
• Communicate customer feedback and insights to relevant internal teams.
• Develop and execute strategies to grow the account portfolio and generate referrals.
• Coordinate client communication across different time zones, as required, to support international accounts effectively. Required Qualifications
• 1–3 years of experience in Account Management, Customer Success, Client Success, or a related client-facing role.
• Strong relationship management, communication, and commercial judgement.
• Experience managing multiple customer accounts simultaneously.
• Ability to manage relationships with both Indian and international clients.
• Solid written and verbal communication skills, including the ability to communicate professionally with clients from diverse backgrounds.
• Strong problem-solving, customer retention, and follow-through skills.
• Ability to identify relevant upselling and cross-selling opportunities.
• Familiarity with CRM tools and accurate customer record management.




• A proactive approach to customer ownership, issue resolution, and account growth. Preferred Qualifications
• Experience with SaaS or subscription-based products.
• Experience managing hotel or hospitality accounts.
• Familiarity with Property Management Systems (PMS), Booking Engines, Channel Managers, POS systems, or related hospitality technology.
• Experience with SaaS renewals, churn prevention, and retention strategies.
• Experience supporting international clients across different time zones.
• Ability to adapt to current tools, processes, and working environments.

How to Apply
Interested candidates can apply directly through this LinkedIn job posting. Applications will be reviewed, and shortlisted candidates will be contacted through official DigiStay.ai communication channels. Equal Opportunity Statement DigiStay.ai is committed to equal employment opportunities. All qualified applicants will be considered based on relevant skills, qualifications, and experience, without discrimination on grounds protected by applicable law. Recruitment Integrity DigiStay.ai does not ask candidates to pay recruitment fees or deposits, or to provide financial information as a condition of applying or participating in the recruitment process. We look forward to connecting with candidates interested in building strong customer relationships and contributing to the growth of hospitality technology. #Hiring #KeyAccountManager #AccountManagement #CustomerSuccess #SaaS #HospitalityTech #DehradunJobs #DigiStayAI #CustomerRetention

📌 Key Account Manager (Dehradun)
🏢 DigiStay
📍 Dehradun