Job Requirements About theRole: The E-Branch Team Leader will be a key member of the Turbo Cross-Sell function. This role involves leading and enabling a team to achieve business goals, managing customer relationships, and driving operational efficiency. The ideal candidate will be self-driven, possess strong communication and analytical skills, and be capable of managing escalations while enhancing customer experience. KeyResponsibilities: Primary Responsibilities
• Lead and motivate the team to deliver desired business outcomes.
• Drive inputs and enable team members to achieve set targets.
• Handle escalations effectively and manage crisis situations with composure.
• Optimize team productivity and operational efficiency.
• Utilize strong MIS and analytical skills to track performance and identify improvement areas.
• Demonstrate excellent people management and team-building capabilities.
• Manage stakeholders effectively across internal and external teams.
• Think creatively and initiate strategies to enhance customer experience.
• Maintain a strong understanding of banking products and processes.




• Conduct market research to evaluate customer needs and identify selling opportunities. Secondary Responsibilities
• Manage challenging situations with resilience and a customer-first mindset.
• Collaborate effectively with cross-functional teams and stakeholders to ensure seamless execution. What We Are Looking For Education Qualification: A graduate degree in any discipline is preferred.

Experience:
Prior experience in banking, team management, or customer relationship roles is desirable. Skills and Attributes
• Excellent written and spoken communication skills.
• Robust understanding of liabilities and assets products and processes.
• Exceptional convincing and interpersonal skills.
• Proven ability to manage teams and build solid working relationships.
• Strong analytical and MIS reporting capabilities.
• Ability to think innovatively and lead customer-centric initiatives.
• Effective stakeholder management and collaboration skills.

📌 E-Branch Team Leader (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai