Role: Shipment Support Executive (NDR & Delivery) Company: Bubble Me (featured on Shark Tank India S5)

Location:
Panchkula, Haryana Work mode: On-site

Job type
Full time

Experience:
1-2 years A BRAND RECOGNISED ON INDIA’S BIGGEST STARTUP STAGE Bubble Me, India’s first magnesium-driven wellness brand, earned its place on Shark Tank India Season 5 and has been named in Inc42’s “30 Startups to Watch”. Every order we ship is a promise to a customer. Your job is to make sure that promise is kept: parcels reach customers on time, failed deliveries get solved fast, and customers are never left wondering where their order is. WHY JOIN BUBBLE ME?
• Work with a brand the market already recognises
• Learn how a fast-growing D2C brand handles shipping, couriers and customer care
• A supportive team with clear goals and honest feedback
• Room to grow as the team scales WHAT YOU WILL OWN You will own failed deliveries (NDR) and delayed or stuck shipments. You will talk to customers and courier partners and keep following up until every order is delivered or resolved. YOUR RESPONSIBILITIES
• Handle failed deliveries (NDR): Check the daily list of failed deliveries. Call/WhatsApp customers to confirm their address and a convenient delivery time, then ask the courier to reattempt.
• Reduce returns: Convince COD customers to accept the order or pay online, so fewer parcels come back to us.
• Solve delayed and stuck parcels: Track parcels with no movement, delayed orders and “delivered but not received” complaints. Raise issues with the courier and follow up until they are solved.
• Take care of lost or damaged parcels: Arrange a replacement or refund for the customer and help file the courier claim.




• Keep customers informed: Talk to customers on calls and write clear, professional messages with delivery updates.
• Keep records: Update daily records in Excel or Google Sheets (calls made, reattempts, pending cases).
• Report, discuss and act: Report couriers or pin codes that cause repeated issues and discuss them with your Team Lead. Follow the SOPs to solve routine cases yourself. WHAT SUCCESS LOOKS LIKE
• Most failed deliveries are solved within 24 hours
• Fewer parcels returned to us
• Stuck and delayed parcels followed up daily until closed
• Customers updated on time, with fewer angry complaints
• Daily records always up to date WHO YOU ARE Must have:
• 1-2 years of experience in customer support, e-commerce or courier/logistics support
• Fluent in Hindi and English (speaking and writing)
• Good computer

skills:
typing, email, WhatsApp Web and online dashboards
• Working knowledge of Excel or Google Sheets: sorting, filters, basic formulas
• Ability to learn new software quickly (courier portals, helpdesk tools)
• Polite, patient and confident on calls, including with upset customers
• Good follow-up habit and attention to detail
• Willingness to work on-site in Panchkula
• Good at writing short, explicit and professional messages Good to have:
• Experience with Shiprocket, Delhivery, Bluedart or similar courier portals
• Experience handling NDR, RTO or COD orders
• Experience with helpdesk tools
• Background in D2C, e-commerce or health and wellness brands You will thrive here if you:
• Follow up until the problem is solved
• Stay calm and polite with upset customers
• Like keeping things organised and on time

📌 Shipment Support Executive (Panchkula)
🏢 Bubble Me
📍 Panchkula