We're hiring: Client Service Representative ?

Location:
Delhi. ? Employment Type: Full-time ? Company: IDFL India Join Our Team We're looking for a detail-oriented and customer-focused Client Services Representative to join our growing team. If you thrive in a fast-paced workplace, enjoy working with clients, and have a passion for delivering exceptional service, we'd love to hear from you.

Key Responsibilities
• Be a master of our internal portal including adding companies, renewal and transfer clients, check in (adding audit orders), billable expenses / agreements, online services sending sign up codes, adding product types, application reviews and all other fields.
• Maintain a clean pipeline of orders in the system in accordance with their status.
• Strive for speed and accuracy in every process to enhance the customer experience.
• See that all client communications (phone, email, message) are promptly responded to and realistic expectations are set.
• Establish clear communication throughout every stage of client service process from initial client outreach, application review, quotation and agreements, receiving payments and scheduling audits. Key Performance Indicators (KPIs)



✅ Respond to all client inquiries within 24 hours. ✅ Complete application reviews and provide quotations within 24 hours. What We're Looking For
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• High attention to detail and accuracy.
• Customer-first mindset with strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in client services, customer support, operations, certification, or administrative roles is preferred.
• Proficiency in CRM/ERP systems or similar operational platforms is an advantage. Why Join IDFL?
• Collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Meaningful work that contributes to delivering exceptional customer experiences.
• Be part of a team that values integrity, excellence, and customer success. ? Interested? Apply through LinkedIn or send your resume to [email protected]. We look forward to welcoming our next Client Services Representative to the IDFL team

📌 Client Services Representative (New Delhi)
🏢 IDFL India
📍 New Delhi