A CRM Executive at a jewellery manufacturing company is responsible for managing customer relationships by utilizing CRM software to track interactions, maintain customer data, nurture leads, and provide exceptional customer service, aiming to increase sales, build customer loyalty, and promote repeat business within the jewellery industry, while staying knowledgeable about product offerings, market trends, and customer preferences.

Key Responsibilities
Customer Relationship Management:
• Maintain accurate customer records within the CRM system, including contact details, purchase history, and preferences.
• Manage customer inquiries, concerns, and complaints promptly and efficiently.
• Conduct regular follow-up with customers to ensure satisfaction and encourage repeat purchases.
• Identify and nurture potential leads through various channels like online interactions, store visits, and marketing campaigns. Sales Support:
• Collaborate with the sales team to identify and target new business opportunities.
• Provide product information and pricing details to customers.
• Assist with the sales process by scheduling appointments, preparing sales proposals, and closing deals. Marketing and Customer Engagement:
• Develop targeted marketing campaigns based on customer data to promote new collections, special offers, and loyalty programs.




• Utilize email marketing and other communication channels to stay connected with customers.
• Analyze customer feedback to identify areas for improvement and enhance the overall customer experience. Data Analysis and Reporting:
• Generate reports on key customer metrics, sales trends, and campaign performance to inform business decisions.
• Track customer lifetime value and identify high-value clients.
• Analyze customer data to identify patterns and opportunities for targeted marketing. Required Skills and

Qualifications:
• Solid Communication

Skills:
Excellent verbal and written communication to effectively interact with customers and build rapport.
• Customer Service Expertise: Proven ability to provide exceptional customer service and resolve issues efficiently.
• CRM Proficiency: Thorough understanding of CRM software and ability to manage data accurately.
• Sales Acumen: Basic knowledge of sales principles and techniques to support sales efforts.
• Jewellery Industry Knowledge: Understanding of different types of jewelry, gemstones, and current market trends.
• Data Analysis

Skills:
Ability to interpret data and generate actionable insights.
• Proficiency in MS Office Suite: Excellent skills in Excel, Word, and PowerPoint.

📌 Customer Service Representative (Mumbai)
🏢 Kantilal Chhotalal
📍 Mumbai