We're Hiring: CRM Executive / Senior CRM Executive – Real Estate Company: E-Infra

Location:
Kokapet, Hyderabad, Telangana Industry: Real Estate / Real Estate Development Employment Type: Full-Time Work Mode: On-site Department: Customer Relationship Management (CRM)

About the Role
E-Infra is looking for a customer-focused and detail-oriented CRM professional to join our team at Kokapet, Hyderabad. The ideal candidate will be responsible for managing customer relationships throughout the real estate sales journey, coordinating with internal departments, resolving customer queries, and ensuring a smooth and professional customer experience. If you have experience in real estate CRM operations, customer relationship management, possession coordination, and post-sales support, we would love to hear from you. Important Eligibility Criteria – Mandatory Real Estate Experience
• Prior work experience in the real estate industry is mandatory for this position.
• Candidates must have relevant experience in real estate CRM operations, customer relationship management, or post-sales support.
• Applications from candidates without prior real estate industry experience will not be considered.
• Candidates with experience working with real estate developers or property development companies will be preferred. Please apply only if you meet the above eligibility criteria.

Key Responsibilities
1. Customer Relationship Management Manage customer interactions from booking through registration, possession, and post-sales support. Maintain professional relationships with customers and ensure a positive customer experience. Handle customer queries, requests, feedback, and complaints promptly. Conduct regular follow-ups with customers and provide timely updates. 2.



Sales and Documentation Coordination Coordinate with the sales team regarding bookings, customer information, and sales documentation. Maintain accurate customer records, booking details, payment schedules, and agreements. Coordinate with the accounts and legal teams for payment confirmations, documentation, registration, and related formalities. Track outstanding payments and follow up with customers in coordination with the accounts team. 3. Post-Sales and Possession Management Coordinate the post-booking process, including agreement execution, registration, and possession formalities. Liaise with project, construction, and facility management teams to address customer concerns. Coordinate snag-list resolution, handover documentation, and possession scheduling. Support customers with queries related to project progress, amenities, maintenance, and handover. 4. Complaint and Escalation Management Record, track, and resolve customer complaints within defined timelines. Coordinate with relevant departments to ensure timely resolution of issues. Escalate critical customer concerns to the reporting manager. Maintain a complaint tracker and provide regular status updates to customers. 5. CRM Reporting and Database Management Maintain and update customer databases and CRM software. Prepare daily, weekly, and monthly reports on customer interactions, collections follow-ups, pending documentation, complaints, and possession status. Ensure accurate documentation and confidentiality of customer information.



Monitor customer satisfaction and identify opportunities to improve service quality. Eligibility Criteria Bachelor's degree in Business Administration, Commerce, Marketing, or a related field. Relevant experience in CRM or customer relationship management, preferably in real estate. Good communication and interpersonal skills. Strong follow-up, coordination, and problem-solving abilities. Proficiency in MS Excel, email communication, and CRM software. Ability to manage multiple customer requests and meet deadlines. Preferred Skills Experience with real estate developers or property management companies. Knowledge of booking documentation, sale agreements, registration, possession, and post-sales processes. Experience coordinating with sales, accounts, legal, project, and facility management teams. Solid customer-handling and complaint-resolution skills. Professional communication in English; Telugu and Hindi are advantageous.

What We Offer
Chance to work with a growing real estate organization. Professional development and career growth opportunities. Exposure to end-to-end real estate CRM operations. A collaborative and professional work environment. Compensation based on experience, skills, and suitability for the role.

How to Apply
Interested candidates can apply through LinkedIn or share their updated resume with our recruitment team. [email protected]/+91 (phone hidden) Subject Line: Application – CRM Executive – Kokapet ? Job

Location:
Kokapet, Hyderabad, Telangana If you are passionate about customer relationships and delivering an excellent customer experience in real estate, we encourage you to apply. #Hiring #RealEstateJobs #CRMExecutive #SeniorCRMExecutive #HyderabadJobs #KokapetJobs #CustomerRelationshipManagement #RealEstateCareers

📌 CRM Executive (Hyderabad)
🏢 E-INFRA
📍 Hyderabad