Key Responsibilities
• Hardware & Software Support: Set up, repair, and upgrade laptops, desktops, printers, and other equipment. Install and update operating systems (Windows, macOS, Linux) and business apps.
• User Assistance: Respond to support tickets via phone, email, or in-person visits. Guide users through troubleshooting steps.
• Network & Account Setup: Troubleshoot basic LAN/Wi-Fi connection issues. Punching network cables
• Asset & Issue Tracking: Log all technical problems and solutions in a ticketing system. Keep an accurate inventory of hardware and software assets.
• Escalation: Send complex or unresolved network and server problems to Tier 2 or Vendor. Requirements & Skills
•

Education:
Degree or Diploma in IT, Computer Science, or a related field.
• Technical

Skills:
Strong knowledge of computer hardware, Windows/macOS/Linux, and basic networking (TCP/IP, DNS, DHCP).
•

Experience:
0 to 2 years of experience in an IT support or help desk role.
• Soft

Skills:
Clear communication, patience, and valuable problem-solving abilities.

📌 Desktop Support Engineer (Gurugram)
🏢 Delhi Public School, Sushant Lok
📍 Gurugram