Job Title: Saviynt L3 Engineer Role: Saviynt L3 Support Engineer / Technical SME Identity Governance and Administration (IGA) Support Level: L3 Production Support, Troubleshooting and Engineering Location
- Mumbai and Gurugram Notice Period
- 15 to 60 days can be considered Experience and Qualifications
• 5–8 years of overall IAM/IGA experience, preferably with 3+ years of hands-on Saviynt experience.
• Proven experience in L3 production support for enterprise IGA implementations.
• Solid understanding of identity lifecycle management, access governance, and application provisioning.
• Experience handling critical production incidents and meeting SLA commitments.
• Experience with enterprise application onboarding, integration troubleshooting, and production deployments.
• Ability to independently investigate complex technical issues and drive permanent resolutions.
• Saviynt certification is preferred but not mandatory. 2.

Key Responsibilities
A. L3 Production Support
• Handle complex L3 incidents, service requests, and problem tickets related to Saviynt Enterprise Identity Cloud (EIC).
• Troubleshoot critical issues related to user provisioning, deprovisioning, access requests, certifications, and account reconciliation.
• Perform root cause analysis for recurring incidents and implement permanent fixes.
• Analyze application logs, job execution details, provisioning failures, connector errors, and workflow issues.
• Support P1/P2 incidents, participate in bridge calls, and provide timely technical updates.




• Ensure compliance with SLA, incident management, change management, and problem management processes. B. Saviynt Configuration and Administration
• Troubleshoot and maintain Saviynt workflows, access request processes, approval chains, and business rules.
• Support identity lifecycle processes, including Joiner, Mover, and Leaver (JML).
• Configure and troubleshoot analytics, campaigns, access reviews, and certification processes.
• Investigate issues involving roles, entitlements, access policies, user accounts, and identity attributes.
• Support configuration changes, platform enhancements, and production releases. C. Application Integrations and Provisioning
• Troubleshoot Saviynt integrations with Active Directory, LDAP, SAP, databases, REST APIs, and other enterprise applications.
• Diagnose account aggregation, entitlement import, reconciliation, and provisioning failures.
• Analyze connector configurations, connection settings, API responses, and transformation logic.
• Support application onboarding, connectivity validation, and integration testing.
• Resolve issues related to account correlation, orphan accounts, duplicate identities,



and entitlement mismatches. D. Advanced Technical Troubleshooting
• Troubleshoot complex SQL queries, Saviynt analytics, data transformations, and identity attribute mapping.
• Investigate failed scheduled jobs, long-running tasks, stuck requests, and reconciliation discrepancies.
• Analyze REST API calls, JSON payloads, HTTP response codes, and integration errors.
• Identify performance bottlenecks and recommend configuration or process improvements.
• Support custom connector troubleshooting and integration enhancements using Saviynt Connector Framework where applicable. E. Governance, Compliance and Security
• Troubleshoot access certification campaigns, SoD violations, policy evaluation, and access review issues.
• Support audit requests, compliance reporting, and access governance controls.
• Ensure least-privilege access and appropriate segregation of duties.
• Review production changes and ensure adherence to security and change management standards. F. L3 Escalation and Team Collaboration
• Act as the final technical escalation point for L1/L2 support teams.
• Provide technical guidance, knowledge transfer, and mentoring to support engineers.
• Prepare RCA documents, known-error records, SOPs, and technical runbooks.
• Coordinate with application owners, infrastructure teams, vendors, and business stakeholders.
• Identify automation opportunities to reduce recurring incidents and manual operational effort. •

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