Experience:
10+ years

Location:
Mumbai Function: Client Management | Account Management

About the Role
This role owns key accounts, ensuring best-in-class integrated delivery across social, content, and digital ecosystems, while shaping future-ready solutions powered by creativity, data, and AI.

Key Responsibilities
• Own client relationships and act as a strategic advisor across social and digital mandates
• Lead end-to-end account management across social, content, and integrated campaigns
• Drive account growth through opportunity identification, upsell, and cross-sell
• Ensure delivery excellence across timelines, quality, and commercials
• Manage scope, forecasts, and margins with strong commercial discipline
• Lead and mentor Account Managers, and cross-functional teams
• Collaborate within the Power of One model across creative, media, data, and production teams
• Build POVs and strategic direction on social trends, creator ecosystem, and platform innovation Social & Creative Leadership
• Champion social-first thinking across all client solutions
• Drive culturally relevant,



platform-native content and campaign strategies
• Partner with creative teams to deliver impactful, insight-led work across platforms
• Enable integrated thinking across social, influencer, and content ecosystems AI & Tools (Expected)
• Working knowledge of ChatGPT / Google Gemini for strategy development, briefs, and POVs
• Use of AI tools (Copilot, automation platforms) for reporting, storytelling, and productivity
• Openness to adopting AI for improving efficiency, insights, and output quality Required Skills & Capabilities
• Strong experience in client strategy and account leadership within a digital / integrated agency
• Deep understanding of social, content, and platform ecosystems
• Proven ability to manage senior stakeholders and complex client environments
• Robust business acumen with experience in revenue ownership and account growth
• Ability to lead, inspire, and scale high-performing teams
• Excellent communication, presentation, and problem-solving skills.

📌 Account Director (Mumbai)
🏢 Digitas India
📍 Mumbai