Job Details:
• Job Role: International Customer Support Executive – Chat & Non Voice Process
•

Location:
Serampore, West Bengal
•

Job Type
Full-Time | Onsite
• Shift: Night Shift
• Experience Required: Minimum 6 Months
•

Salary:
₹10,000 – ₹15,000 per month + Night Shift Bonus + Performance Incentives

Key Responsibilities
• Handle international customer queries through chat, email, and voice support.
• Provide prompt, qualified, and customer-focused assistance.
• Resolve customer concerns efficiently and maintain high service standards.
• Troubleshoot issues and coordinate with internal teams when required.
• Escalate unresolved concerns appropriately for faster resolution.
• Maintain accurate records of customer interactions and feedback.
• Prepare and update knowledge base articles and support documentation.
• Work effectively with help desk and customer support tools. Eligibility Criteria: (Education)




• Bachelor's Required

Skills:
• Excellent English communication skills (Mandatory)
• Experience in handling international clients preferred
• Good technical understanding and problem-solving ability
• Strong multitasking and time management skills
• Attention to detail and deadline-oriented approach
• Proactive and responsible work attitude
• Minimum 1 year experience in Customer Support / Chat Process / International Process Perks &

Benefits:
• Direct Company Employment
• 5 Days Working
• Fixed & On-Time Salary
• Performance Incentives
• Night Shift Allowance
• Paid Sick Leave
• Career Growth Opportunities
• Professional Work Environment Apply Now: Interested candidates may contact: (phone hidden)

📌 International Customer Support Executive (Serampore)
🏢 Cybertoss
📍 Serampore