• Lead the Single View L2 support team and closely work with both customers and delivery teams (SV Knowledge is a must)
• Follow up on system and transaction errors and get them cleared.
• Ensure compliance with SLAs and OLAs.
• Work according to a roster including weekends and public holidays.
• Provide 24/7 on-call support.
• Investigate the recurring errors proactively and coordinate with L3 team for permeant resolutions
• Escalation management
• Daily/weekly/ monthly reporting
• Initiate automations and process improvements for the manual processors and tasks Deep knowledge of Telecom Billing/Charging concepts. (BSS/OSS Fundamentals, Billing Lifecycle). Singleview product L2 Support experience & knowledge is a must. Primary Skills ("Must Have")-SQL Perl Scripting Shell Scripting Linux Single View EPM Basic Knowledge (SV Scripting Knowledge)
📌 Architect (Bengaluru)
🏢 Virtusa
📍 Bengaluru
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