Role OverviewWe are looking for a Sr. PagerDuty / AIOps Engineer to act as the technical lead for a PagerDuty implementation, including migration from an existing Moogsoft setup. The role covers platform design, configuration, migration planning, production cutover and stabilization.

Key Responsibilities
• Act as the technical anchor for the PagerDuty implementation.
• Understand the existing Moogsoft configuration and map the required capabilities to PagerDuty.
• Own PagerDuty platform configuration and implementation standards.
• Design event orchestration, routing, correlation, deduplication and suppression rules.
• Configure services, teams, schedules, escalation policies and responder workflows.
• Lead technical decisions for the PagerDuty implementation.
• Support migration planning, production cutover and stabilization.
• Coordinate technically with monitoring, ServiceNow and automation engineers.
• Ensure the implementation meets the technical outcomes agreed in the SOW. Mandatory Skills
• Strong hands-on PagerDuty implementation experience




• PagerDuty Event Orchestration
• Event routing, correlation, deduplication and suppression
• Services, teams and business-service configuration
• On-call schedules and escalation policies
• Incident response workflow configuration
• PagerDuty REST APIs and integrations
• Enterprise production implementation experience
• Moogsoft architecture, operations and migration knowledge
• Monitoring and observability concepts
• Alert and event migration experience
• Major Incident Management workflows
• ServiceNow incident integration
• Production migration and cutover
• Event-noise reduction and alert optimization
• Technical documentation and knowledge transfer (KT) Positive to Have
• Terraform / PagerDuty provider
• Python / Bash
• Datadog, New Relic, Splunk, AWS CloudWatch
• Teams / Slack integrations
• Broader AIOps experience

📌 Sr. PagerDuty (Bengaluru)
🏢 Nasugroup.com
📍 Bengaluru