Job Description
ServiceNow Technical Lead / Architect

Experience:
12+ years

Location:
Pune, Indore, Hyderabad, Bangalore Job Summary We are looking for an experienced ServiceNow Technical Lead / Architect to lead the design, development, implementation, and maintenance of complex solutions on the ServiceNow platform. The ideal candidate should have solid hands-on technical expertise, solution architecture capabilities, and proven experience leading technical teams, managing multiple projects, and delivering scalable solutions aligned with business requirements.

Key Responsibilities
• Lead, mentor, and develop a team of 8+ ServiceNow technical resources, ensuring effective delivery and continuous skill development.
• Architect, design, and develop complex ServiceNow solutions for new implementations, enhancements, and application sustenance.
• Review architecture and design deliverables, providing technical guidance and SME support to project teams.
• Configure and customize ServiceNow applications, including screen tailoring, workflows, reports, catalog items, and request management.
• Develop and maintain custom scripts, business rules, client scripts, UI policies, script includes, and other platform components.
• Design and implement integrations between ServiceNow and third-party applications using REST APIs, SOAP APIs, and other integration methods.
• Manage data imports, transformations, and data migration activities.
• Gather and analyze business requirements, translate them into technical specifications, and deliver appropriate solutions.
• Develop and roll out new application modules, workflows, service catalog requests, and platform enhancements.
• Provide escalated technical support, troubleshoot complex issues, and guide team members during implementations.
• Manage multiple projects of varying sizes, ensuring quality, timelines, and alignment with client expectations.




• Prepare and maintain technical documentation, solution designs, implementation plans, and knowledge-transfer materials.
• Conduct technical reviews, demonstrations, and stakeholder discussions to communicate solutions effectively.
• Research new ServiceNow features and emerging technologies to recommend improvements and industry best practices.
• Ensure solutions comply with organizational standards, security requirements, platform best practices, and quality guidelines.
• Support Agile/Scrum delivery, SDLC activities, and continuous improvement initiatives. Required Technical Skills
• Strong hands-on experience with the ServiceNow platform, including configuration, customization, and application development.
• Experience designing and delivering complex technical solutions on ServiceNow.
• Proficiency in ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, and UI Policies.
• Experience developing workflows, Flow Designer flows, Service Catalog items, and approval processes.
• Experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
• Knowledge of ServiceNow application modules, platform architecture, data models, and access controls.
• Experience with reporting, dashboards, data imports, transform maps, and data management.
• Strong understanding of solution design, technical documentation, troubleshooting, and production support.
• Experience leading technical initiatives and providing SME-level guidance to development teams.




• Ability to manage multiple projects and communicate effectively with clients and stakeholders. Leadership and Delivery Skills
• Proven ability to lead and mentor a team of 8+ technical resources.
• Experience reviewing solution architecture, technical designs, and development deliverables.
• Strong analytical and problem-solving skills for complex technical challenges.
• Ability to gather requirements, recommend solutions, and deliver measurable business value.
• Experience in knowledge sharing, team training, capability development, and resource planning.
• Excellent communication, presentation, stakeholder management, and demonstration skills. Preferred Skills
• Experience working with Agile/Scrum methodologies and SDLC processes.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD), as applicable to the role.
• ITIL certification and knowledge of IT Service Management (ITSM) processes.
• Understanding of relational database management systems (RDBMS) and infrastructure components.
• Exposure to cloud platforms such as AWS and Microsoft Azure, including cloud management and integration.
• Knowledge of security, access management, and enterprise application integration.
• Experience with platform upgrades, application maintenance, and continuous improvement initiatives. Key Requirements Summary
• ServiceNow technical leadership and solution architecture.
• Strong ServiceNow configuration, customization, scripting, and integration.
• Team leadership and mentoring for 8+ technical resources.
• Architecture/design reviews and SME support.
• CSA, CIS, and CAD certifications as required by the client.
• Agile/Scrum, SDLC, stakeholder communication, and technical documentation.

📌 ServiceNow Architect (India)
🏢 SWITS DIGITAL Private
📍 India