Key Responsibilities
• Handle inbound customer inquiries professionally and efficiently across various communication channels.
• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
• Document all customer interactions and transactions accurately in the CRM system.
• Maintain a high level of customer satisfaction by adhering to service standards and procedures.
• Collaborate with team members and other departments to escalate and resolve complex issues.
• Stay updated on product knowledge, policies, and procedural changes. About Company: Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.

📌 Customer Service Associate in Indore
🏢 Cogent e services
📍 Indore