WE'RE HIRING | TECHNICAL SUPPORT EXECUTIVE ?

Location:
Indore, Madhya Pradesh ? Work Mode: Work from Home ?

Experience:
1–4 Years ? Shift: Night Shift – US Time Zone ? Company: Sofmen Technologies Pvt. Ltd. ?

About the Role
Sofmen Technologies Pvt. Ltd. is looking for a customer-focused Technical Support Executive to support international clients and resolve application-related issues. ?

Key Responsibilities
• Handle international customer queries through calls, emails, and messages during US business hours.
• Provide technical assistance and troubleshooting for application-related issues, user access, and general product functionality.
• Investigate application errors, data discrepancies, and synchronization issues to identify potential causes and appropriate solutions.
• Log, prioritize, monitor, and resolve support tickets in accordance with established processes and Service Level Agreements (SLAs).
• Gather relevant information, reproduce reported issues where possible, and maintain accurate records of troubleshooting activities.
• Coordinate with technical and development teams to investigate complex issues and ensure timely resolution.
• Guide customers on application functionality, standard procedures, and effective use of the platform.
• Maintain technical documentation, track recurring issues,



and contribute to continuous improvement in support processes. ? Required Skills ✅ 1–4 years of experience in Technical Support, Application Support, IT Helpdesk, or Customer Support. ✅ Excellent verbal and written English communication skills. ✅ Valuable understanding of web applications, browsers, internet connectivity, and basic technical troubleshooting. ✅ Familiarity with ticketing and incident management tools such as ServiceNow, Jira, Zendesk, or similar platforms. ✅ Basic knowledge of SQL, application logs, and data troubleshooting will be an advantage. ✅ Strong analytical thinking, problem-solving, and customer-handling skills. ✅ Ability to manage multiple requests, prioritize issues, and follow established escalation procedures. ? Preferred Experience
• Experience supporting software products, SaaS platforms, or business applications.
• Exposure to incident management, ticket resolution, and SLA-driven support environments. And familiarity with data synchronization, or application monitoring. ? Why Join Us? ? Opportunity to work with international clients and business applications. ? Enhance your technical, analytical, and customer service capabilities. ? Interested candidates can share their updated resumes at [email protected] along with their CCTC, ECTC, notice period.

📌 Technical Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore