Job Requirements

About the Role
The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts. The role entails end-to-end responsibility for collections in the allocated area and has a direct impact on the financial institution's budget planning and overall organizational objectives.

Key Responsibilities
Primary Responsibilities
• Handle collections for specific products within the assigned area.
• Responsible for managing field agencies to support doorstep collection operations.
• Ensure collection efficiency and manage cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets for agencies/in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.




• Manage productivity by setting and monitoring performance parameters for in-house and agency teams.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics or strategies for timely collections. Secondary Responsibilities
• None specified. What We Are Looking For Education
• Graduate – Any discipline.
• Postgraduate – Any discipline. Experience
• Relevant years of experience in collections. Skills and Attributes
• Robust leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sound understanding of collection processes and legal guidelines.
• Ability to analyze data and implement effective collection strategies.
• Proficiency in managing third-party agencies and internal teams.
• Detail-oriented with strong organizational skills.

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