Job Title: Junior Telecaller
- US Doctor's Care Coordinator

Location:
Pune (Hybrid)

Job Type
Full-time (Hybrid) Company Description: Way2Cloud is a dynamic healthcare services provider dedicated to facilitating seamless patient care experiences. We specialize in assisting US doctor's offices in managing appointment scheduling and patient balances. Our team of telecallers plays a pivotal role in ensuring efficient patient engagement and satisfaction.

Job Description
As a Telecaller at Way2Cloud, you will be responsible for communicating with US doctor's offices to schedule patient appointments and collect pending balances. You will work closely with healthcare professionals to ensure a smooth and organized process, contributing to enhanced patient satisfaction and operational efficiency.

Key Responsibilities
1. Appointment Scheduling: Coordinate with US doctor's offices to schedule patient appointments based on availability and patient preferences. 2. Patient Engagement: Communicate effectively with patients to confirm appointments and provide necessary information regarding upcoming visits. 3. Pending Balance Collection: Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries. 4. Data Management: Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills. 5. Communication: Build and maintain professional relationships with US doctor's office staff through clear and concise communication via phone and email. Required

Skills:
1. Strong Communication

Skills:




Excellent verbal and written communication skills, with the ability to engage effectively with healthcare professionals and patients. 2. Customer Service: Prior experience in customer service or healthcare support roles preferred, with a focus on delivering exceptional patient experiences. 3. Organizational

Skills:
Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail in a fast-paced environment. 4. Basic MS Excel

Skills:
Proficiency in basic spreadsheet functions (e.g., data entry, formatting, sorting) to manage and update appointment and patient balance records. 5. Adaptability: Capacity to adapt to changing priorities and operational needs, with a flexible approach to work schedules and tasks. 6. Work Timings: The Candidate should be comfortable working in the US Shift, i.e. 4:30 PM to 1:30 AM IST or 5:30 PM to 2:30 AM IST

Qualifications:
- Graduation and equivalent required.
- Previous experience in a Tele-calling, customer service, or healthcare support role preferred.
- Must have a reliable internet connection and access to a quiet workspace for remote work.

Benefits:
• Competitive compensation package based on experience and performance.
• Opportunities for growth opportunities and professional development in the US healthcare industry.
• Majority work is to be done remotely
• Medical Insurance of 3Lacs plus accident coverage for Employee + Spouse/Child from Company postconfirmation Join our team at Way2Cloud and make a meaningful impact on patient care delivery while enjoying the flexibility of hybrid work. Apply today to embark on a rewarding career journey with us

📌 Junior International Telecaller (India)
🏢 Way2Cloud
📍 India