Remote: Hybrid

Company Description:About Our CompanyTSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry.Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner.We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA.For more information : www.trackwizz.comJob Description:About the position:The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.Key Responsibilities:Data Center & Cloud OperationsManage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environmentsOversee DR drills, business continuity planning (BCP) and RTO/RPO complianceEnsure 99.9%+ availability, performance and capacity planningOptimize cloud costs through FinOps and vendor managementInfrastructure Strategy & LeadershipDevelop and execute an infrastructure strategy aligned with business objectivesDrive transformation across data center, cloud,



network and end-user computingLead modernization initiatives including cloud adoption, automation, SRE and AIOpsAct as the senior escalation point for critical outages and incidentsNetwork, Security & ResilienceOwn enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet)Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworksProtect systems against cyber threats such as DDoS and ransomwareMaintain a secure, resilient and segmented infrastructurePlatform, OS & Middleware ManagementOversee Linux, Windows and Unix platformsManage middleware such as web servers, application servers, MQ and API gatewaysEnsure patching, hardening, configuration management and standardizationService Management & ReliabilityImplement and govern ITIL / ITSM processesDefine SLA, SLO, KPI and availability metricsDrive Site Reliability Engineering (SRE) and automation initiativesLead problem management and root cause analysis (RCA)Vendor & Financial ManagementManage infrastructure vendors, OEMs and cloud providersLead contract negotiations, renewals, audits and cost optimizationControl CAPEX / OPEX budgets and justify ROI for infrastructure investmentsCompliance & GovernanceEnsure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI)Support internal, external and regulatory auditsMaintain infrastructure documentation and SOPsTeam BuildingBuild and mentor high-performing infrastructure teamsDefine roles, on-call models and succession plansFoster a culture of ownership, accountability and continuous improvementQualifications:Additional Information:Required Skills & Experience12+ years of experience in IT Infrastructure & Operations3+ years in a senior leadership roleProven experience managing large-scale, mission-critical platformsStrong expertise in AWS / Azure / GCP, data centers and virtualizationExperience with Linux, Windows, enterprise networking, DR and BCPHands-on exposure to automation tools (Ansible, Terraform, scripting)Solid understanding of ITSM / ITIL, monitoring, observability and AIOp

📌 Head - IT Infrastructure and Operations (Mumbai)
🏢 TSS Consultancy
📍 Mumbai