Job Type: Full-time

Working experience: No Experience

Remote: Hybrid

About VcheckVcheck was founded in 2012 on the belief that the investigative rigor of a boutique firm could be brought to scale through technology. Today, we run more than 25,000 investigations a year across six continents, helping financial institutions, private equity firms, and Fortune 500 companies see clearly through complexity and make decisions with confidence. Based in New York, with team members in the US, Canada, Romania, and India, we have earned a place on the Inc. 5000 for five consecutive years and are backed by Sunstone Partners as we enter our next phase of growth.We are building something different: a portfolio risk management platform that pairs the rigor of an investigative shop with the efficiency of a modern technology company. Our team brings together talent from tech and SaaS companies with people from compliance, law enforcement, journalism, and many other fields. Whatever path brought each of us here, what unites us is curiosity, attention to detail, and a commitment to getting it right.About the roleThe Production Support Systems Intern supports the team that keeps our production systems stable and available. Working alongside experienced engineers, you will learn how incidents, monitoring alerts, and escalations are handled in a live environment—starting by observing and following runbooks, and gradually taking on more of the triage yourself. You will get hands-on exposure to our AWS-hosted Python/Django/FastAPI backend and React JS frontend, and learn to track incidents via JIRA Service Management while monitoring system health through Sentry and CloudWatch. This is a paid internship with a monthly stipend and structured mentorship, and it offers a explicit path to a full-time Production Support Systems Engineer role.What you'll be doingMonitor Sentry and CloudWatch dashboards for errors and anomalies under the guidance of a senior engineerPerform first-level triage of alerts and follow documented runbooks for known issuesCreate and update JIRA Service Management tickets with clear, complete incident detailsEscalate issues to the on-call engineer or Tier 3 with accurate, well-structured summariesPrepare shift handoff reports and join the overlap with the wider teamRead CloudWatch Logs to identify ECS task errors, AWS Batch job failures, and Lambda/API issuesAssist with restarting failed ECS tasks and retrying Batch jobs,



as directed by the senior engineerRun start-of-shift and end-of-shift environment health checks and confirm nightly batch jobs have completedLearn to tell frontend (React JS) issues from backend API failures using Sentry error tracesRun basic PostgreSQL/RDS checks and flag slow queries or connection issues to the teamVerify that nightly backup and data replication jobs completed, and report any failure promptlyObserve and support scheduled maintenance and deployments, including post-deployment monitoringWrite simple Python scripts to automate repetitive checks and parse logsDocument incident summaries, resolution steps, and learnings; help update runbooks and SOPs in the knowledge baseAbout youKey requirements:We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.We're looking for someone who is curious, eager to learn, and driven to grow through ownership, attention to detail, and upstanding character. No prior production support experience is needed. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.Pursuing or recently completed a Bachelor's/Master's degree in Computer Science, IT, Engineering, or a related fieldFoundational understanding of cloud concepts; exposure to AWS (EC2, S3, CloudWatch, RDS) through coursework, projects, or certifications is a plusBasic proficiency in Python for scripting and log parsingBasic understanding of SQL/PostgreSQL and how web applications and REST APIs workFamiliarity with Linux command line and Git fundamentalsAwareness of Docker and containers is a plus; exposure to Django, FastAPI, or React JS is a plusCuriosity about monitoring and incident management tools such as Sentry, JIRA, or similar; prior use is a plusCalm, methodical,



and attentive to detail when things go wrongStrong written communication skills for incident notes and shift handoffsEagerness to learn, take feedback, and ask for help or escalate when unsurePrior internship, academic project, or hands-on lab experience in IT support, DevOps, or NOC environments is a plusAWS Cloud Practitioner or ITIL Foundation certification (or willingness to pursue one) is a plusWhy us?You will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer:Competitive compensation package, including equityComprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones401k plan with a 4% employer match Flexible vacation policy, encouraging you to take the time you needAnnual wellness allowance to support your health and well-being Quarterly team events to keep us connected in a hybrid environment Playing a vital role in shaping our company's future A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.

📌 Production Support Systems Intern (Pune)
🏢 Open Positions
📍 Pune