Remote: Hybrid

About WithinTldr on us: Series B, $91M raised, 7x growth last year.Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously. ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch. We move fast, reward agency, and care deeply about our customers, our team, and our mission. About the RoleThe Customer Support Manager will own the overall performance and evolution of the Customer Support function. We are looking for more than an experienced support people manager. The expectation is to hire an AI-native support leader capable of creating a scalable support organization where recurring customer problems are systematically identified and prevented. The Manager will be responsible for team performance, escalations, support metrics, capacity and workforce planning, coaching, hiring, process design, customer experience, automation, and partnership with Product,



Engineering and other functions.Core Capabilities We Are Hiring ForCustomer Support organization leadershipPeople management and coachingEnterprise customer and escalation managementSupport metrics and operational rigorAI-native support strategyAutomation and ticket preventionSystemic problem-solvingCross-functional leadershipScaling teams and processesAbout our BenefitsEquity (ESOPs) in addition to competitive cash compensation (CTC)Group medical insurance for you and your familyPersonal accident and Term Life Insurance for the employee onlyPaid Parental leaveAnnual learning fund of Rs. 10,000 per yearMonthly fitness benefit of Rs. 14,000 per yearOne-time WFH set up allowance of Rs. 10,000Free Mental Health session with a therapistBirthday and work anniversary Gift voucherYear-end corporate giftRelocation support to Bangalore, IndiaProvident Fund (PF) and statutory advantages as per Indian lawHybrid work from our Bangalore office, with office-related perksWithin is an equal opportunity employer. Within provides equal employment opportunities to all employees and applicants for employment without regard to race, caste, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, or marital status.

📌 Customer Support Manager (Bengaluru)
🏢 within.ai
📍 Bengaluru