Job Type: Full-time

Remote: Hybrid

Job Description – SAP Service Delivery ManagerAbout UsAtlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides a comprehensive range of solutions in the areas of GRC, Technology, Procurement, Healthcare Provider and Oracle to customers across the globe. Combining our unparalleled experience of over two decades in the software industry and global reach, we have grown with extensive capabilities across multiple industry verticals.For more information, please visit our website:https://www.atlassystems.com/Please click on the link below to apply for this position:https://atlas.bamboohr.com/careers/601Job TitleSAP Service Delivery ManagerLocation: Bangalore, IndiaWork Model: HybridExperience: 10–12 YearsEmployment Type: Full-timePosition SummaryWe are seeking an experienced SAP Service Delivery Manager to lead the delivery of SAP application services for strategic enterprise customers.This role is responsible for ensuring consistent, high-quality delivery across multiple SAP functional, technical, and enterprise application service areas while serving as the primary customer interface for service delivery, governance, operational excellence, and continuous improvement.The Service Delivery Manager will manage a portfolio of SAP managed services, enhancement projects, production support, and service transition activities across technologies including SAP S/4HANA, SAP PP/DS, SAP Advanced Variant Configuration (AVC), SAP Basis, SAP Security & GRC, SAP Redwood, SAP Winshuttle (Evolve), SAP Enterworks, Centric PLM, and additional SAP technologies introduced as customer requirements evolve.The ideal candidate will build trusted customer relationships, lead globally distributed delivery teams, ensure SLA and KPI compliance, optimize resource utilization, drive continuous improvement, and support the expansion of Atlas Systems' SAP service portfolio.Key ResponsibilitiesService Delivery ManagementOwn end-to-end delivery of SAP managed services for assigned customer engagements.Ensure compliance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.Monitor service performance and proactively address operational issues.Lead operational reviews, service governance meetings, and executive status reviews.Serve as the primary point of escalation for delivery and customer issues.Customer Relationship ManagementBuild and maintain solid relationships with customer business and IT stakeholders.Understand customer priorities and translate them into effective delivery plans.Communicate service status, risks, mitigation plans,



and improvement initiatives.Drive high levels of customer satisfaction through proactive engagement and responsive service management.SAP Service Portfolio ManagementManage delivery across multiple SAP technologies and enterprise applications including:SAP S/4HANASAP PP/DSSAP Advanced Variant Configuration (AVC)SAP BasisSAP Security & GRCSAP RedwoodSAP Winshuttle (Evolve)SAP EnterworksCentric PLMAdditional SAP technologies and enterprise applications as customer requirements evolve.Coordinate production support, enhancement requests, application maintenance, service improvements, and minor project execution across all service towers.Service Transition & GovernanceLead transition of new SAP services into managed support.Coordinate knowledge transfer between customers, implementation partners, and Atlas delivery teams.Establish governance processes including RAID management, action tracking, reporting dashboards, and service reviews.Ensure successful delivery of enhancement initiatives with minimal business disruption.Coordinate dependencies across internal teams and third-party vendors.Resource & Delivery ManagementPlan resource capacity based on customer demand and delivery commitments.Allocate SAP consultants across functional and technical workstreams.Support hiring, onboarding, mentoring, and competency development.Work closely with SAP Practice leaders to build future capabilities.Optimize resource utilization while maintaining delivery quality.Operational ExcellenceMonitor SLA performance, backlog health, delivery metrics, and service quality.Drive automation, process optimization, and continuous improvement initiatives.Establish reusable delivery assets, documentation standards, and knowledge management practices.Leverage AI-powered productivity tools to improve planning, reporting, documentation, and operational efficiency.Financial & Commercial ManagementMonitor service financials, forecasts, resource utilization, and profitability.Support effort estimation, budgeting, demand planning, and capacity forecasting.Ensure contractual commitments and governance requirements are consistently achieved.Identify opportunities to expand existing customer engagements.LeadershipLead globally distributed SAP consultants across multiple technologies.Foster a culture of ownership, accountability, collaboration, and customer focus.Mentor delivery leads and consultants while encouraging continuous learning.Promote adoption of emerging SAP technologies, AI-enabled delivery practices, and industry best practices.Required QualificationsBachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.10–12 years of IT industry experience.Minimum 8 years of experience managing SAP Managed Services,



Application Support, or SAP Service Delivery engagements.Experience managing SAP services for large enterprise customers.Strong understanding of SAP Application Lifecycle Management, Production Support, Enhancement Delivery, and Service Transition.Experience leading globally distributed cross-functional teams.Excellent leadership, communication, stakeholder management, negotiation, and problem-solving skills.Preferred Technical ExperienceExperience managing delivery teams supporting one or more of the following technologies:SAP S/4HANASAP PP/DSSAP Advanced Variant Configuration (AVC)SAP BasisSAP Security & GRCSAP RedwoodSAP Winshuttle (Evolve)SAP EnterworksCentric PLMSAP FioriSAP Cloud ALMSAP Solution ManagerTechnical & Management SkillsService DeliverySAP Managed ServicesService Delivery ManagementApplication Support ManagementIncident, Problem & Change ManagementService TransitionSLA & KPI ManagementContinuous Service ImprovementProject & GovernanceProject Planning & CoordinationPMO GovernanceResource & Capacity PlanningDemand ManagementRisk & Issue ManagementVendor ManagementFinancial ManagementExecutive ReportingToolsMicrosoft ProjectJiraAzure DevOpsConfluenceSAP Cloud ALMSAP Solution ManagerMicrosoft 365Power BIAI ProductivityMicrosoft CopilotChatGPTAI-assisted Project Management ToolsAI-enabled Reporting & DocumentationCore CompetenciesCustomer Relationship Management & Executive Stakeholder ManagementSAP Service Delivery Leadership & GovernanceOperational Excellence & Resource OptimizationStrategic & Project PlanningFinancial ManagementCross-functional Team LeadershipCommunication & PresentationProblem solving, Negotiation & Conflict ResolutionGrowth Mindset, Customer Focus, Ownership & AccountabilityAbility to rapidly learn and integrate emerging SAP technologies and new service offerings.Preferred CertificationsPMP or PRINCE2ITIL Foundation / ITIL Managing ProfessionalSAP Activate Project Manager (Preferred)Scrum Master CertificationSAFe Agilist (Preferred)Success MeasuresConsistently achieve SLA, KPI, quality, and customer satisfaction targets across all assigned SAP service areas.Deliver production support, enhancement initiatives, and service transitions with predictable quality and minimal business disruption.Maintain high consultant utilization while ensuring appropriate technical competency across delivery teams.Successfully onboard new SAP technologies and enterprise applications into the managed services portfolio.Improve operational efficiency through governance, automation, AI-enabled delivery practices, and continuous improvement initiatives.Build trusted customer relationships through predictable delivery, proactive communication, and measurable business outcomes.Contribute to the growth and maturity of Atlas Systems' SAP Services practice through delivery excellence and continuous capability development.

📌 SAP Service Delivery Manager (Bengaluru)
🏢 Atlas Systems
📍 Bengaluru