Job Overview:
- We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfactory experience for clients using our services. This role requires strong communication skills, problem-solving ability, and a commitment to delivering excellent customer support. Responsibilities
• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
• Keep up to date with product updates, services, and promotions to offer accurate information to customers. Requirements
• Bachelor's Degree
• 1-3 years of customer service experience in the transportation, mobility, e-commerce, logistic or supply-chain industry
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, rapid-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Ride-hailing industry