INTERNATIONAL INSURANCE VOICE PROCESS (US) A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi. Position: Senior Associate – International Insurance Voice Process (L1)

Location:
Kakkanad, Kochi Work Mode: Work from Office Market: US / International Insurance Shift: US Rotational Night Shifts

Salary:
₹3 LPA – ₹5.5 LPA

Education:
Graduation Mandatory Joining: Immediate / Short-Notice Joiners Preferred

Key Responsibilities
• Handle international insurance voice interactions and perks-related support activities.
• Review claim documents and supporting information to determine appropriate next steps.
• Coordinate with healthcare providers, customers, and other stakeholders.
• Manage follow-ups and resolve pending requests within defined timelines.
• Identify and resolve processing exceptions and operational issues.
• Escalate complex cases when required.
• Maintain accurate and compliant documentation for every interaction.
• Meet defined quality, productivity, accuracy, and SLA targets.
• Support multiple insurance products, workflows, and processes.
• Assist team members through knowledge sharing and process guidance.
• Contribute to process improvement and enhanced customer experience. Mandatory Eligibility
• Graduation in any discipline.
• Relevant experience in US / International Insurance Voice Process is mandatory.
• Voice-process experience specifically within the Insurance domain is required.
• Excellent English communication skills (B2 level or above).
• Comfortable working in US rotational night shifts.
• Willing to work from office in Kakkanad, Kochi.




• Immediate / short-notice joiners are preferred. Candidates without relevant International Insurance Voice Process experience may not be considered. Preferred Experience Experience in any of the following areas will be an advantage:
• Insurance Claims Processing
• Benefits Administration
• Healthcare Insurance Operations
• Disability Claims
• Leave Administration
• Provider Outreach
• Claims Support
• Insurance Customer / Provider Service
• International Contact Center Operations
• Quality, Productivity and SLA Management Key Skills
• Strong verbal communication and active listening
• Customer and provider handling
• Problem-solving and decision-making
• Documentation and case management
• Follow-up and workflow management
• Ability to independently handle complex or escalated insurance scenarios Hiring Process Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer Compensation ₹3 LPA – ₹5.5 LPA Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines and supporting documents.

How to Apply
Interested candidates can share their updated résumé via Email or WhatsApp along with the following details:
• Full Name
• Email Address
• Phone Number
• Current Employment Status
• Current Company
• Current Location
• Total Experience
• Relevant Insurance Voice Experience
• Current Salary
• Expected Salary
• Notice Period / Earliest Joining Date
• Willing to relocate to Kochi: Yes / No
• Comfortable with US Rotational Night Shifts: Yes / No Recruiter: Dinesh J/ Jackson J Email: [email protected] WhatsApp / Call: +91 (phone hidden)/(phone hidden)

📌 Senior Associate (Kochi)
🏢 Trinity SkillWorks Private
📍 Kochi