Company: Collegepond Counsellors Pvt. Ltd. Department: Study Abroad – B2B

Location:
Hinjewadi, Pune, India Employment Type: Full-time About CollegepondCollegepond is a leading overseas education consultancy with over 22 years of experience in guiding students towards their international education goals. With a robust network of university partnerships, a growing B2B partner ecosystem, and a presence across multiple study destinations, Collegepond is committed to delivering end-to-end study abroad solutions to students and recruitment partners. We are looking for a proactive and student-focused Study Abroad Counsellor – B2B to support our partner agencies and their students throughout the international admissions journey. Role OverviewThe Study Abroad Counsellor will act as a key point of contact for Collegepond’s B2B partners, assisting them with student counselling, university and course selection, application processing, admissions follow-ups, and enrolment conversion. The ideal candidate should have strong knowledge of international education, excellent communication skills, and the ability to build productive relationships with partner counsellors while ensuring a smooth and efficient student application experience.

Key Responsibilities
1. Partner & Student Support
• Act as a dedicated counselling and admissions support resource for Collegepond’s B2B partner agencies.
• Assist partner counsellors in guiding students on suitable universities, courses, countries, and admission requirements.
• Provide timely responses to partner queries regarding applications, eligibility, documentation, and admission decisions.
• Build strong working relationships with partner agencies to improve service quality and student outcomes. 2. Student Counselling & University Selection
• Counsel students on study abroad opportunities across destinations such as the USA, UK, Ireland, Canada, Australia, Europe, Germany, Finland, and Dubai.
• Assess student academic profiles, career goals, budgets, and preferences to recommend suitable universities and programmes.
• Explain admission criteria, tuition fees, scholarships, application deadlines, and English language requirements.
• Provide accurate information on country-specific admission processes and relevant visa requirements. 3. Application & Admissions Management
• Manage student applications from initial profile assessment through submission, offer acceptance,



and enrolment.
• Ensure application forms, academic records, financial documents, and other supporting documents are complete and accurate.
• Coordinate with university representatives and admissions teams for application updates, offer letters, and pending decisions.
• Follow up proactively on pending applications, conditional offers, deposits, and other admission requirements.
• Maintain accurate records and update student application statuses in the designated CRM or application portal. 4. Partner Coordination & Enrolment Conversion
• Work closely with B2B partners to track student progress and identify opportunities to improve application-to-enrolment conversion.
• Follow up with partners regarding pending documents, student decisions, tuition deposits, and offer acceptance.
• Support partners in resolving application-related challenges and escalating issues when required.
• Identify cross-selling opportunities for relevant student services, including test preparation, education loans, accommodation, and other value-added services. 5. University & Destination Knowledge
• Stay updated on university admission requirements, programme offerings, scholarships, intakes, and changing immigration policies.
• Build familiarity with Collegepond’s university portfolio and partner-specific admission processes.
• Participate in internal training sessions, university webinars, partner meetings, and admissions updates.
• Ensure all counselling and admissions guidance is accurate, ethical, and aligned with official university requirements. 6. Reporting & Performance Management
• Maintain detailed records of student interactions, application progress, and partner communications.
• Track key performance indicators, including applications submitted, offers received, deposits paid, and student enrolments.
• Prepare regular reports on application pipelines, pending cases, and partner performance.
• Work towards defined targets for application processing, partner support,



student conversion, and enrolments. Required Qualifications & Experience
• Bachelor’s degree in any discipline; a relevant qualification in business, management, or education is preferred.
• 2–5 years of experience in study abroad counselling, international admissions, or overseas education consulting.
• Prior experience working with B2B recruitment partners, sub-agents, or education counsellors will be an advantage.
• Positive understanding of international university admissions processes and study destinations.
• Experience with student application portals, CRM systems, and document management.
• Strong written and verbal communication skills, interpersonal skills, and attention to detail. Key Skills & Competencies
• Strong student counselling and profile assessment skills.
• Excellent partner relationship management and stakeholder coordination.
• Good follow-up, time management, and organisational abilities.
• Ability to manage multiple student applications and deadlines simultaneously.
• Problem-solving mindset and a proactive approach to resolving application issues.
• Target-oriented approach with a focus on application conversion and student enrolments.
• High standards of professionalism, responsiveness, and customer service. Key Performance Indicators (KPIs)Performance will be evaluated based on:
• Number of student applications processed and submitted.
• Application completeness and accuracy.
• Turnaround time for partner queries and application processing.
• Offers received, deposits paid, and successful student enrolments.
• Partner satisfaction and responsiveness.
• Follow-up efficiency and reduction in pending applications.
• Achievement of assigned application and enrolment targets. Why Join Collegepond?
• Work with an established overseas education brand with 23+ years of experience.
• Gain exposure to a diverse portfolio of international universities and study destinations.
• Build relationships with education recruitment partners and global university representatives.
• Be part of a growing B2B study abroad business with opportunities for professional development.
• Contribute directly to helping students achieve their international education aspirations. Interested candidates can share their CV with the Collegepond recruitment team.

📌 Study Abroad Counsellor (India)
🏢 Collegepond
📍 India