Key Role – Ecommerce Operations & Customer Support (Need Tamil Speaking Candidates)
• Customer Service & Coordination : Address customer queries, complaints, and feedback efficiently. Coordinate with internal teams (production, warehouse, marketing) for smooth operations. Ensure high customer satisfaction and quick resolution of issues.
• Manage order processing — from customer confirmation to dispatch and delivery. Coordinate with logistics and warehouse teams for timely order fulfillment.
• Monitor stock levels to avoid out-of-stock or overstock situations. Update inventory data across all platforms regularly.
• Marketplace Operations Handle backend operations on platforms like Amazon, Flipkart, D2C Website etc. Manage inquiries and customer communication through marketplace dashboards.
• Track marketplace performance and respond to customer reviews and messages promptly.




• Logistics & Dispatch Coordinate with shipping partners for pickup, packaging, and timely delivery. Track shipments, manage returns/replacements, and resolve logistics-related issues. Maintain dispatch documentation and ensure proper invoicing.
• Reporting & Analysis Maintain daily/weekly/monthly reports on sales, traffic, returns, and operational KPIs. Analyze performance metrics to identify gaps and suggest improvements.
• Support management in preparing sales forecasts and operational budgets.

Perks:
• Health insurance
• Paid sick leave Work

Location:
Chembur (Mumbai) Please send Resume on below contact details: Mail : [email protected] Phone Number: (phone hidden)

📌 Customer Care Representative (Mumbai)
🏢 Team One Biotech
📍 Mumbai