Company Description ICICI Life Insurance Limited (formerly ICICI Prudential Life Insurance Company Limited) is one of India’s leading private sector life insurance providers. The company offers a broad portfolio of term, wealth, child education, and retirement plans designed to help customers secure their families and meet long-term financial goals. ICICI Life is recognized for innovative products and services, customer commitment, and strong values, earning multiple industry awards. Its Life Cover Plan, iProtect Smart, was voted “Product of the Year 2016” in the life insurance category, reinforcing its reputation for innovation. The organization continues to maintain a notable position in the life insurance industry, supported by a large and growing customer base. Role Description The Certified Specialist will support ICICI Life Insurance Limited by guiding customers on suitable insurance and financial solutions aligned with their life stage and goals. This part-time remote role involves engaging with customers through digital and telephonic channels, explaining product features, and assisting with policy selection and basic documentation. The role includes performing initial needs assessments, providing information on term, wealth, child education, and retirement plans, and ensuring a explicit understanding of benefits and policy terms. The specialist will also track and report customer interactions, maintain accurate records,



and collaborate with internal teams to address queries and improve service quality. Ongoing learning about product updates, regulatory guidelines, and best practices in customer service is expected. Qualifications
• Customer advisory and service skills, including the ability to understand financial protection needs and explain complex products in clear, accessible language.
• Sales and relationship management skills to build trust, follow up with prospects, and support policy acquisition in a compliant and ethical manner.
• Digital communication and remote-working skills, including proficiency with online meeting tools, CRM systems, and secure document handling.
• Analytical and problem-solving skills to assess customer requirements, identify appropriate solutions, and resolve basic product or process queries.
• Strong written and verbal communication skills in English; additional regional language proficiency is an advantage.
• Prior experience in life insurance, banking, or financial services is preferred; relevant certification in insurance or financial planning is beneficial.
• Ability to work independently in a remote environment, manage part-time schedules effectively, and meet quality and compliance standards.
• Bachelor’s degree in any discipline is preferred; candidates with equivalent professional experience in insurance or financial services are encouraged to apply.

📌 Certified Specialist (Coimbatore)
🏢 ICICI Life Insurance
📍 Coimbatore