Role :: Manager, Network Operations Experience – 7 to 16 Yrs Location -Gurgaon/Hyderabad Role Summary :: Lead 24x7 Network Operations Center activities and ensure secure operation of core network services.
Key Responsibilities
• Manage NOC operations, staffing, and shift governance.
• Oversee incident, problem, and change management execution.
• Lead major outage response and restoration activities.
• Drive operational excellence, automation, and process improvements.
• Monitor operational KPIs and customer experience metrics.
• Coordinate with engineering, vendors, and business stakeholders.
• Develop team capability and succession planning. Skills
• NOC Operations Management.
• Incident & Change Management.
• Service Delivery Leadership.
• Executive and Customer Communication. KPIs
• SLA, MTTA, MTTD, MTTR, Escalation rate, FTR, Repeat, Alarm-to-Ticket Conversion Email CV ::
[email protected]
📌 Network Operations Manager (Hyderabad)
🏢 Capgemini Engineering
📍 Hyderabad