Looking for a job in a Quality Audit role? Like to assign yourself...
• Conduct ticket audits against the defined process & quality parameters; based on the sampling criteria set.
• Achieve weekly/monthly CTQ audit coverage and analysis targets.
• Track dispatch bucketization basis RYG & plan on the MOM performance improvement for the R & Y bucket.
• Prepare weekly/monthly audit analysis or dashboards.
• Discuss audit findings and improvement areas with region team leads and SDMs.
• Deliver coaching sessions/team briefings basis the audit findings.
• Flag non‑compliance issues and recommend corrective measures.
• Coach agents on process gaps and recommend targeted improvements.
• Communicate findings clearly and constructively via audit feedback & huddles.
• Conduct escalation RCAs and analyze negative customer sentiment.




• Suggest process improvements and compliance measures to enhance service quality.

Requirements:
• C1 English
• Ability to transfer complex things in a simple manner
• Experience in preparing reports and maintaining documentation to communicate progress and achievements to stakeholders

Perks:
• Buddy program
• Onboarding program Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Quality Support Specialist (India)
🏢 Hemmersbach
📍 India