Role – Core Voice/Video Specialist Location -Gurgaon Experience
- 7 to 16 Yrs Role Summary : Support Voice and Video platforms to ensure uninterrupted service delivery and operational stability.
Key Responsibilities
• Monitor Voice and Video service platforms.
• Handle incidents affecting voice, SIP, video, and collaboration services.
• Participate in troubleshooting and service restoration activities.
• Analyze service-impacting events and escalations.
• Support maintenance and implementation activities.
• Maintain operational reports and documentation.
• Support 24x7 NOC operations. Skills
• SIP, VoIP, Unified Communication concepts.
• Voice/Video troubleshooting.
• NOC monitoring tools.
• Incident management process knowledge. KPIs
• SLA, MTTA, MTTD, MTTR, Escalation rate, FTR, Repeat, Alarm-to-Ticket Conversion2 Email CV :
[email protected]
📌 Core Voice/Video Specialist (India)
🏢 Capgemini Engineering
📍 India