Lead day-to-day DevOps support operations, managing incidents, service requests, troubleshooting, and operational activities across teams.
· Act as the primary escalation point for DevOps, deployment, environment, and infrastructure-related issues.
· Own release management activities, including deployment coordination, readiness checks, production deployments, validation, and rollback coordination.
· Coordinate with Development, QA, and Infrastructure teams to ensure smooth and controlled releases.
· Manage the DevOps on-call roster, ensuring adequate coverage and timely response to production incidents.
· Lead critical incident troubleshooting and ensure timely resolution within defined SLAs.
· Drive Root Cause Analysis (RCA), problem management, and permanent remediation of recurring issues.
· Monitor and manage the DevOps support ticket backlog, SLA adherence, incident trends, and operational KPIs.
· Identify repetitive manual activities and drive automation, self-service capabilities, and process improvements.
· Maintain and improve operational SOPs, runbooks, knowledge bases, and support processes.
· Mentor DevOps support engineers,



ensuring effective workload distribution, technical guidance, and accountability.
· Drive continuous improvements in platform reliability, developer experience, deployment efficiency, and operational excellence. Must-Have Skills
· 8+ years of experience in DevOps, SRE, Cloud Infrastructure, or Production Support.
· Solid experience in DevOps operations and enterprise application support.
· Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or equivalent.
· Strong understanding of AWS and cloud infrastructure.
· Good working knowledge of Docker and Kubernetes.
· Strong troubleshooting skills across Linux, networking, CI/CD pipelines, deployments, and cloud infrastructure.
· Experience in release management and production support.
· Familiarity with monitoring and observability tools such as Prometheus, Grafana, ELK/Loki, or OpenTelemetry.
· Experience managing on-call operations, production incidents, and escalations.
· Strong understanding of Incident, Problem, Change, and Service Request Management.

📌 Devops Support Lead (Bengaluru)
🏢 Piramal Finance
📍 Bengaluru