Online Reputation Management Specialist
- JD Department: Brand, Marketing & Communications

Experience:
1–2 Years Company Description Namma Yatri is a SaaS / Mobility-as-a-Service platform built to put drivers first – connecting them with riders through frictionless, middleman-free experiences. Along with Yatri Sathi, Odisha Yatri and Mana Yatri, we're building an open, multi-modal mobility ecosystem spanning autos, cabs, metro and buses, on the open Beckn Protocol and India's ONDC network. We partner across Samaaj (Society), Sarkaar (Government) and Bazaar (Business) to deliver utility-priced, accessible transport at scale. With over 2 lakh rides a day and growing global interest, Namma Yatri is leading community-driven mobility – and the conversation around it is happening on social media, in real time Job Summary We're looking for a sharp, empathetic Online Reputation Management Specialist to own how Namma Yatri shows up on social media – often the first, and sometimes the only, interaction a driver or rider has with us when something goes wrong. You'll listen, respond and resolve across our channels, turning frustrated mentions into trust and loyal advocates. Fluency in Hindi, English and Kannada is required; additional languages are a strong plus.

Key Responsibilities
● Customer Interaction: Be the human on the other side of the screen for drivers and riders across Facebook, Twitter/X, Instagram and beyond – approachable, quick and genuinely helpful. ● Communication: Keep every reply explicit, concise and empathetic, even when the person on the other end isn't. ● Documentation: Log every interaction and action accurately in the CRM, so nothing falls through the cracks. ● Feedback Loop:



Spot the patterns behind recurring complaints and feed them back as concrete suggestions to improve the support process. ● Social Media Monitoring: Keep a constant ear on every channel, catching mentions and flare-ups before they turn into a crisis. ● Collaboration: Partner with other teams to drive issues to resolution fast, and make sure the right feedback reaches the right people. ● Reporting: Turn raw interactions into sharp, readable reports on what's trending, what's broken, and what's working Experience ● Minimum of 1-2 years of experience in customer support, preferably in a social media role. ● Experience in the transportation or ride-hailing industry is a plus. Skills ● Fluency in Hindi, English and Kannada is required; additional languages are a plus. ● Excellent verbal and written communication – you can write a reply that's warm, clear and on-brand, fast. ● Sharp problem-solving instincts and the composure to think on your feet. ● Comfortable working across social platforms and CRM tools. Education ● Undergraduate (UG) degree preferred, any discipline Preferred Attributes ● Empathy: You genuinely feel what drivers and customers are going through, not just acknowledge it. ● Adaptability: Comfortable juggling multiple threads at once as priorities shift through the day. ● Detail-Oriented: Nothing slips – not in a reply, not in the CRM log. ● Customer-Centric: You measure a good day by the problems you actually solved. ● Team Player: You make the people around you better, and you're easy to loop in. Why Join Us? ● An open, transparent culture that genuinely wants your ideas – from anyone, at any level. ● A high-impact seat in a fast-growing startup, with real room to grow into bigger ownership. ● A direct hand in reshaping how India moves, on a collaborative, results-driven team that has your back.

📌 Online Reputation Management Specialist (Bengaluru)
🏢 Namma Yatri
📍 Bengaluru