Job Title: Executive – MBO Channel Department: Dealer Network / MBO Channel

Key Responsibilities
& Tasks
• Order Placement & Management
• Coordinate with ABMs for dealer order placement and resolve order-related issues, including pricing, SKU discrepancies, payments, and delivery status.
• Track pending orders and coordinate with internal teams for timely resolution. 2.
Queries & Issue Resolution
• Manage dealer-related queries escalated by ABMs.
• Coordinate with internal teams to resolve invoice, payment, pricing, and other operational issues. 3.
Returns & Replacements
• Process and track return/replacement requests received through ABMs.
• Coordinate with relevant teams for approvals, pickups, replacements, and closure. 4.
Dealer Onboarding
• Coordinate with ABMs for dealer documentation, registration, dealer code creation, and activation.




• Track onboarding progress and ensure timely completion. 5.
MIS & Reporting
• Maintain trackers and reports for orders, queries, returns/replacements, and dealer onboarding.
• Monitor pending cases and ensure timely follow-ups and escalations. Desired Candidate Profile
• Graduate in any discipline.
• Experience in sales operations, dealer operations, or backend support preferred.
• Valuable coordination and communication skills.
• Proficiency in MS Excel/Google Sheets and reporting. Key Performance Indicators (KPIs)
• Timely order processing and query resolution.
• Turnaround time for returns and replacements.
• Dealer onboarding and activation timelines.
• Accuracy and timeliness of MIS reporting.

📌 Executive – MBO Channel (Hyderabad)
🏢 Wakefit
📍 Hyderabad