We are looking for Microsoft 365 L1 Support Engineers to provide first-level technical support for Microsoft 365 applications, user accounts, email, collaboration tools and endpoint onboarding.

Key Responsibilities

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Provide L1 support for Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.

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Perform user creation, password resets, licence assignment, group management and basic Microsoft Entra ID administration.

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Support Microsoft Intune onboarding and troubleshoot basic enrollment and device-related issues.

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Troubleshoot Outlook, mailbox access, email delivery, Teams login/calling and OneDrive synchronization issues.

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Handle basic shared mailbox, distribution list and user-access requests using approved processes.

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Log, track and resolve incidents and service requests within defined SLAs.

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Escalate complex issues to L2/L3 support teams with appropriate troubleshooting details.

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Maintain ticket documentation, knowledge-base articles and timely user updates.

Mandatory Skills

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Microsoft 365 / Office 365 support

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Exchange Online and Outlook troubleshooting

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Microsoft Teams and OneDrive support

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User creation, password resets and licence assignment

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Basic Microsoft Entra ID / Azure AD

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Microsoft Intune onboarding

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Ticketing, SLA management and escalation

Preferred Skills

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SharePoint Online

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Active Directory basics

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ITIL / IT service desk processes

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ServiceNow, Jira Service Management or similar ticketing tools

📌 Microsoft 365 /Support Engineer (Kolkata)
🏢 Recognized
📍 Kolkata