We are looking for an experienced Microsoft 365 L2+ Support Engineer to manage, administer and troubleshoot Microsoft 365 services, identity and access management, security, compliance and endpoint management.

Key Responsibilities

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Administer and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.

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Manage Microsoft Entra ID, user/group administration, MFA, Conditional Access and Single Sign-On (SSO).

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Troubleshoot Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, mailbox migrations and Outlook escalations.

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Support Microsoft Purview, Data Loss Prevention (DLP), retention policies, eDiscovery and Microsoft 365 security configurations.

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Handle escalated L2/L3 incidents, perform root-cause analysis (RCA) and coordinate with Microsoft support.

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Manage incidents, service requests and changes within SLA; maintain technical documentation, service health reports and knowledge articles.

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Provide technical guidance to L1 support engineers.

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Administer Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM).

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Troubleshoot Active Directory (AD) issues, including user accounts, groups, authentication and directory-related problems.

Mandatory Skills

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Microsoft 365 administration and troubleshooting

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Exchange Online

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Microsoft Entra ID / Azure AD

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MFA and Conditional Access

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Microsoft Intune – MDM/MAM

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Active Directory troubleshooting

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L2/L3 escalation and RCA

Preferred Skills

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Microsoft Purview, DLP, retention and eDiscovery

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SharePoint Online, Teams and OneDrive administration

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PowerShell scripting for Microsoft 365 administration

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Microsoft 365 service health monitoring and incident management

📌 Microsoft 365+ Support Engineer (Kolkata)
🏢 Leading
📍 Kolkata