Job Summary The International Investigations & Appeals Triage Specialist serves as the secondary intake, assessment, and assignment resource for employment-related allegations and appeals across international regions. The role is responsible for evaluating incoming concerns, determining investigative merit, assessing risk, ensuring appropriate escalation of sensitive matters, and assigning cases to the most suitable region/investigator. The Specialist partners closely with Investigative and Appeals Organizations and regional stakeholders to ensure investigations are managed consistently, objectively, and in accordance with company policies and governance standards.

Key Responsibilities
• Conduct secondary review and assessment of allegations received through various reporting channels, including Alert Line, Open Door, management referrals, and other intake sources.
• Evaluate whether allegations present a reasonable basis for investigation and determine appropriate case disposition.
• Identify and escalate significant, high exposure matters, high-risk concerns, sensitive employee relations issues, and potential conflicts of interest.
• Assign cases based on subject matter expertise, complexity, risk level, geographic scope, and investigator availability.
• Ensure investigation records meet established data quality standards, including accurate issue categorization, participant identification, and documentation.
• Research related cases and relevant employee information to support effective case assignment and investigation planning.




• Partner with HR, Legal, Employee Relations, Labor Relations, Ethics & Compliance, and investigative teams to ensure timely and appropriate case handling.
• Support governance reporting, trend analysis, and continuous improvement initiatives related to investigative intake and triage processes.
• Maintain strict confidentiality while exercising sound judgment and discretion in managing sensitive matters
• Performs similar duties for Appeals process as well Minimum Qualifications
• Bachelor’s degree in human resources, Business, Law, Compliance, Industrial Relations, or a related field.
• 5+ years of experience in Employee Relations, Workplace Investigations, Human Resources, Compliance, Legal Operations, or Risk Management.
• Experience evaluating employee complaints, misconduct allegations, or workplace concerns.
• Robust analytical, critical thinking, and decision-making skills.
• Experience working with case management systems and confidential information. Preferred Qualifications
• MBA in human resources, Business, Employment Law, or related discipline. •SHRM-CP, SHRM-SCP, PHR, SPHR, CCEP, or equivalent professional certification.
• Experience supporting workplace investigations across multiple countries and jurisdictions.
• Knowledge of employment law, labor relations, employee investigations, ethics, and compliance programs.
• Experience with Workday, ServiceNow, Case IQ or similar enterprise alert line and case management systems.

📌 Employee Relations Specialist (Hyderabad)
🏢 FedEx GCS
📍 Hyderabad