Job Title:Associate Director
- SSv NFR Governance and Client Risks
• This role supports Securities Services (SSv) in executing consistent, high-quality Non-Financial Risk (NFR) governance and client risk capability, with specific emphasis on post-sales servicing risks across the client lifecycle. The Associate Director will help manage inbound and outbound client risks, produce senior-ready MI and insights, and support the ISAE reporting programme (e.g., ISAE 3402 / relevant assurance reporting).
• A core element of the role is building a modern, data-led risk insight capability—leveraging analytics and AI-enabled approaches (where appropriate) to improve early warning, trend detection, MI automation and control/evidence readiness, with suitable governance and sustainable BAU controls. In this role, you will:
• Client Risk Management (Inbound & Outbound) – Post-Sales Servicing Focus
• Support the framework to manage inbound client risks, including:
• client queries, escalations and service disruptions impacting clients
• breaches, complaints, operational errors and remediation actions
• identification of recurring issues, themes and root causes
• governance of client commitments and tracking to closure
• Support the framework to manage outbound client risks, including:
• governance of client communications/notifications where risk is material (e.g., incidents, key disclosures, change notifications)
• ensuring agreed approvals, documentation and record-keeping standards are met
• tracking and coordinating responses to client-driven assurance requests
• Help embed consistent playbooks for post-sales servicing risks (triage, severity assessment, escalation triggers, communications governance, decisioning and risk acceptance where appropriate). Governance, MI & Reporting (Product Risks and Client Risks)
• Run governance routines and forums, including agenda management, pack production, decisions/actions logging, and follow-through to closure.
• Produce concise, decision-useful MI for senior stakeholders, including (as applicable):
• top product/client risk themes (current and emerging), severity and forward-looking outlook
• incidents/events, issue ageing, remediation progress and repeat-issue analysis
• early warning indicators (KRIs/KPIs/OKRs) aligned to client outcomes and product performance
• thematic deep-dives (e.g., communications risk, servicing stability, resilience impacts, change readiness)
• Drive consistency in reporting standards (definitions, thresholds, taxonomy and escalation triggers) to improve comparability and actionability globally. Advanced MI Analytics & AI-Enabled Insight (with appropriate governance)
• Strengthen MI quality and efficiency through analytics, including:
• trend analysis, outlier detection, segmentation, and “so what / now what” narrative insights
• standardised dashboards and automated reporting to reduce manual effort and improve timeliness




• improved data quality controls (reconciliations, lineage, definitions and ownership)
• Apply AI-enabled approaches (where appropriate) to enhance:
• identification of emerging risk themes from issues/incidents narratives (e.g., clustering/common-cause analysis)
• automation of pack generation and commentary drafts (with human review and approvals)
• evidence indexing and retrieval for assurance readiness
• Ensure all AI/analytics usage is implemented responsibly with appropriate controls (documentation, testing, access controls, monitoring, and alignment to applicable governance expectations). ISAE Reporting Programme Support
• Support delivery of the end-to-end ISAE reporting lifecycle, including:
• evidence readiness and “audit-ready” documentation standards
• coordination of stakeholder inputs and responses to audit queries
• logging, tracking and closure of findings/remediation actions to prevent repeat observations
• Use ISAE outcomes and findings to drive continuous improvement in control clarity, evidence quality and client confidence. Risk & Control Framework Execution
• Support effective execution of key risk management activities relevant to product and client risks, including:
• Risk & Control Assessments (RCA) for client-facing servicing processes/obligations
• incident and issue management governance (triage, escalation, remediation tracking, lessons learned)
• targeted thematic reviews focused on client impact and conduct considerations
• monitoring against relevant risk appetite metrics (e.g., service stability, issue ageing, timeliness/quality of communications) Process Optimisation & Continuous Improvement
• Drive a continuous improvement agenda to streamline and optimise processes and controls, including:
• control rationalisation, simplification and standardisation
• automation of repeatable governance/MI activities
• improving action tracking discipline and reducing cycle times from identification → remediation → closure
• Partner with operations/change teams to ensure improvements are embedded into BAU with clear ownership and measurable benefits. Stakeholders
• GCB3 SSv NFR Governance & Client Risks Lead (direct manager)
• SSv Client Coverage / Relationship Management, Product, Operations, Change/Transformation and Control Owners
• 2LoD Risk and Compliance (as required)
• Internal Audit / external assurance stakeholders (for ISAE coordination) Success Measures / Outcomes
• Senior-ready governance and MI with clear insight, decisions,



actions and follow-through.
• Faster, more consistent triage and closure of client-impacting servicing risks and issues.
• Reduced repeat issues through root-cause driven remediation and stronger evidence standards.
• Improved ISAE readiness: fewer late evidence gaps, smoother audit engagement, timely closure of findings.
• Measurable efficiency uplift through MI automation and streamlined governance processes. To be successful you will: Experience
• Robust experience in NFR / business risk & controls / governance / audit / controls roles within a global financial institution; exposure to Securities Services and/or client servicing models preferred.
• Demonstrated experience producing high-quality MI, running governance routines, and driving remediation to closure under senior scrutiny.
• Experience supporting assurance/attestation activity (e.g., ISAE or comparable programmes), including evidence management and stakeholder coordination.
• Proven experience in MI analysis, including trend analysis, actionable insights, and turning data into executive-ready narrative.
• Track record in process optimisation (Lean-style simplification, standardisation and/or automation) with clear outcomes.
• Practical exposure to analytics and AI-enabled tooling to improve reporting, insight generation or operational control/evidence effectiveness (with appropriate governance and controls mindset). Skills / Competencies
• Strong stakeholder management and the ability to influence across business, operations and risk partners.
• Clear, concise written communication with sound judgement on escalation and messaging.
• Structured problem-solving, prioritisation and delivery focus; comfortable operating at pace.
• Strong attention to detail (documentation quality, evidence standards, audit trail, action tracking).
• Data-literate: comfortable working with dashboards, metrics, trend packs and narrative synthesis. Hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Associate Director (Bengaluru)
🏢 HSBC
📍 Bengaluru