Position Summary Join Deloitte’s Continuous Service Improvement (CSI) team in USI, where you will help improve how enabling services are designed and delivered. As a Specialist Assistant Manager, Technical Project and Program Management, you will turn complex operational workflows into explicit, reusable process models that support service quality, efficiency, controls, and automation readiness. You will work with subject-matter experts, service owners, and improvement teams to shape current
- and future-state processes, inform operating-model decisions, and enable transformation initiatives. Work you'll do As a Specialist Assistant Manager, Technical Project and Program Management on the Continuous Service Improvement (CSI) team, you will be responsible for:
• Lead end-to-end process discovery and validation with subject-matter experts, service owners, and operational stakeholders.
• Translate current-state workflows into BPMN 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, data, controls, and dependencies.
• Identify opportunities to simplify, standardize, automate, control, or redesign work and develop practical future-state process models.
• Define prioritized work packages with the CSI Project Lead and coordinate milestones, dependencies, decisions, approvals, and resource requirements.
• Monitor delivery quality and timing; provide progress updates and escalate risks, dependencies, and quality concerns with recommended actions. The team The Continuous Service Improvement (CSI) team supports Enterprise Business Solutions (EBS) service areas by enabling process improvement, service transformation, and consistent process governance. The team partners with IT Services, Talent, Learning Services, Clients & Industries, and Engagement Support Services to create trusted process information and improve how work is delivered. Team members collaborate across service-delivery teams to connect people, processes, technology, data, and controls in support of scalable services.

Location:
Hyderabad Shift Timings: 11 AM to 8 PM Qualifications Required:




• Bachelor’s or master’s degree.
• 4–8 years of experience in a shared-services environment.
• Experience facilitating business-process discovery, documentation, and validation with subject-matter experts and operational stakeholders.
• Experience creating Business Process Model and Notation (BPMN) 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, controls, and dependencies.
• Experience translating stakeholder input into process flows, operating insights, risks, requirements, and improvement opportunities.
• Experience managing multiple process-mapping or process-design deliverables, including work packages, milestones, dependencies, and approvals.
• You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations. Preferred:
• Hands-on experience using iGrafx Process 360 or a comparable business process management platform.
• Experience creating journey maps that reflect internal or external customer and colleague experiences.
• Experience using value stream mapping to identify waste, delay, duplication, rework, and improvement opportunities.
• Experience applying Lean, Six Sigma, structured problem solving, process redesign, or service-improvement methods.
• Experience contributing to continuous service improvement or service transformation initiatives.
• Experience with automation platforms, AI-enabled solutions, workflow tools, or service-management technology. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are.



Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones,

we offer
a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 372014 Assistant Manager_Continuous Service Improvement
- Hyderabad Hyderabad, Telangana, India

📌 Assistant Manager_Continuous Service Improvement- Hyderabad
🏢 Deloitte
📍 Hyderabad