Job title: Business Project Management Lead Within Central Operations, Service Performance , the Business Planning lead supports the HEAD OF SHARED SERVICES BUSINESS PLANNING and senior leadership team through forward-looking strategic planning, performance management and executive decision support. The function connects the principal levers that shape future business performance: growth, cost, workforce, productivity and transformation. This role will help shape the future size, cost, capability and productivity of Central Ops and the transformation of various strategic bankwide projects with an effective project management skill set driving communications/project tracking all to the end of delivery. Acting across the business, Finance, People, Operations, Program teams, Technology and Transformation, the role holder will convert strategic ambition into credible plans, compelling communications, informed decisions and measurable outcomes. This is not a traditional reporting, Finance, HR, PMO or governance-support role. The role requires a strategic project management operator who can master the detail, see the enterprise picture, influence senior leaders and communicate complex issues clearly and engagingly, from Board-level presentations to colleague communications. In this role, you will: Principal Accountabilities and Responsibilities
• Develops integrated strategic plans connecting growth and customer priorities with cost, workforce, capacity, productivity and transformation outcomes.
• Responsible for providing insights on resource allocation, assessing whether workforce and investment are deployed in the right activities and identifying opportunities to redeploy, simplify, automate or remove work.
• Identifies and influences structural productivity opportunities across process redesign, automation, AI, sourcing, location strategy and operating-model change, supported by credible perks and execution plans.
• Responsible for managing cost and headcount performance, maintaining a forward-looking view of actuals, underlying run rate, forecast, target and transformation impacts; identify emerging gaps and support recovery action.
• Enables senior-management decisions by translating complex financial, workforce, commercial and operational information into concise insights, scenarios, choices and recommendations.




• Formulates compelling communications, producing engaging Board-level presentations, strategic narratives and decision papers, as well as accessible newsletters and updates for junior and senior colleagues.
• Promotes disciplined risk and control management, and identifies opportunities to simplify and automate planning and reporting. Leadership & Teamwork
• Build alignment and delivery accountability by constructively challenging assumptions while maintaining trust and ensuring agreed actions have clear ownership, milestones and outcome measures.
• Work proactively and collaboratively across the business, Finance, People, Operations, Technology and Transformation, aligning competing priorities and delivering reliably across multiple demands.
• Coach and develop colleagues, helping raise the strategic, analytical and communication capability of the wider team.
• Lead forward-looking cost and workforce planning, developing credible multi-year scenarios and annual plans covering demand, affordability, organisational shape, capability, location and investment. To be successful you will: Functional Knowledge
• Relevant senior experience in strategic planning, strategic finance, cost management, workforce strategy, transformation, business performance or a COO/business-management environment.
• Strong cost and workforce-planning capability, including cost drivers, forecasting, demand and capacity modelling, productivity, organisational shape and location considerations.
• Advanced analytical and commercial capability, able to test assumptions, identify underlying drivers and connect growth, customer outcomes, resources, investment, cost and productivity.
• Transformation/Project management experience across simplification, process redesign, automation, AI or operating-model change, with clear linkage to measurable outcomes.
• A delivery track record against cost, workforce or productivity commitments,



including early identification of gaps and effective corrective action.
• Strong strategic judgement and senior-stakeholder influence, including constructive challenge and evidence of changing decisions through data and insight.
• Exceptional written, verbal and visual communication, including Board-level presentations, strategic storytelling, decision papers and colleague communications.
• Sound risk and digital judgement, with experience in a complex or regulated organisation and effective use of data, technology and AI. Others
• The role holder should be comfortable moving between detailed cost and workforce analysis and wider enterprise implications, choices and longer-term opportunities.
• Success will be evidenced through an integrated strategic view; credible multi-year workforce plans; transparent cost across all Headcount forecasts and plans linked to business and transformation actions; earlier intervention on emerging gaps; measurable transformation outcomes; and clearer executive decisions and colleague engagement.
• Candidates whose experience is mainly limited to pack production, retrospective reporting, committee administration or programme-status monitoring are unlikely to meet the requirements unless they can also demonstrate substantive strategic, analytical, transformation, communication and business-outcome experience. Hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Business Project Management Lead (Hyderabad)
🏢 HSBC
📍 Hyderabad