The purpose of this role is to successfully execute HSBC's strategic change. The role holder will lead the scoping and delivery of the CIB Monitoring Sub Value Stream and the outcomes for an SCI with the business and through strategic delivery partners. Without this role, teams would struggle to coordinate, dependencies would go unmanaged, and delivery would slow down or stall. I ensure the sub value stream delivers business outcomes efficiently, risks are managed, and teams continuously improve. Objectives
• Deliver business value at pace, aligned to sub value stream objectives
• Foster a culture of relentless improvement and learning
• Ensure transparency, predictability, and quality in delivery
• Proactively manage risks, dependencies, and impediments
• Align cross-functional teams and stakeholders
• Drive adoption of Agile best practices
• Enable data-driven decision making In this role, you will:
• Orchestrate Program Increment (PI) Planning and execution for the Sub-Value Stream; facilitate SVS ceremonies and events (PI Planning, VS Reviews, Portfolio Syncs, Scrum of Scrums, QBR).
• Manage decomposition of the Value Stream (VS) backlog into VS Kanbans: liaise with the demand initiator, facilitate breakdown of required activity, allocate ownership to the most suitable VS by balancing alignment, prioritisation, and VS readiness.
• Support prioritisation of capabilities within the Sub-Value Stream: create Capability Investment Cases and Capability Hypothesis Statements; run multiple rounds of WSJF evaluations as understanding matures.
• Manage and escalate dependencies, risks, and issues: identify/remove VS delivery impediments, manage cross-VS dependencies, escalate to Portfolio/CIOs, track key delivery risks.
• Track and report delivery progress and value realisation: manage VS-level delivery reporting, enable self-service where possible, provide exception reports for senior stakeholders.
• Foster continuous improvement; coach teams and stakeholders on Agile practices; drive adoption of Lean-Agile mindset and behaviours; support change management and Agile transformation efforts.
• Maintain transparency and communication with all stakeholders.
• Ensure alignment to HSBC compliance, security, and regulatory standards.
• Delivery governance: manage and (where appropriate) facilitate governance forums.
• Capacity planning: maintain a holistic view of resource demand and existing capabilities across the Value Stream (geographies, skillsets, grades) to deliver VS outcomes.
• Capacity communications: establish long-term capacity plans reflecting funding changes and evolving skillsets.
• Institution Risk: Operational Resilience; Key Control Indicators.
• Lead PI Planning, System Demos, Inspect & Adapt workshops for the sub value stream
• Maintain and communicate the SVS’s delivery roadmap
• Collaborate with Product Management, Solution Architects, and Business Owners
• Monitor and optimize flow using metrics (e.g., flow efficiency, predictability)
• Facilitate cross-team collaboration and dependency resolution
• Support teams in removing blockers and escalating as needed
• Ensure alignment to HSBC’s strategic priorities and regulatory requirements
• Champion continuous improvement initiatives (e.g., retrospectives, Kaizen events)
• Ensure compliance with internal instructions (FIMs, GSMs, circulars) and external regulatory requirements.
• Manage operational risk and uphold ethical standards.
• Support performance management, including addressing underperformance (in partnership with line management).
• Ensure adherence to the HSBC Change Framework and use of group standard tools and processes.




• Support change management and Agile transformation.
• Ensure SVS-level release readiness and operational handover Stakeholder Engagement & Value Exchange Matrix (Who – Why) Heads of Product / Product Owners How I work with them:
• Align on PI objectives and priorities
• Facilitate backlog refinement and prioritization
• Communicate delivery progress and risks
• Support feature readiness and acceptance criteria What I provide them
• Clear, prioritized backlog
• Well-defined PI objectives
• Early identification of risks
• Features delivered meet business needs Solution Architects / Engineering How I work with them
• Coordinate on technical dependencies
• Ensure architectural runway is in place
• Support technical risk identification and mitigation What I provide them
• Technical dependencies resolved
• Scalable, compliant solutions
• Reduced technical debt and risk Business Outcome Lead How I work with them
• Communicate progress and value delivery
• Gather feedback on business priorities
• Escalate and resolve business blockers What I provide them
• Stakeholder satisfaction
• Business value delivered on time
• Blockers resolved quickly Scrum Masters How I work with them
• Coach on Agile practices
• Facilitate cross-team collaboration
• Support impediment removal
• Encourage continuous improvement What I provide them
• High-performing, self-organizing teams
• Impediments resolved efficiently
• Increased team maturity and morale Change Execution Risk Steward How I work with them
• Ensure adherence to regulatory and security standards
• Proactively identify and manage risks
• Facilitate audits and reporting What I provide them
• Compliance requirements met
• Reduced risk incidents
• Successful audits and transparent reporting Portfolio Management / Value Stream Leadership How I work with them
• Align SVS delivery with portfolio strategy
• Report on progress, risks, and value
• Support funding and resource planning What I provide them
• Strategic alignment
• Transparent reporting
• Informed funding/resource decisions Customers / End Users How I work with them
• Gather feedback on delivered solutions
• Ensure customer-centric delivery
• Communicate release plans and changes What I provide them
• Improved user experience
• Solutions meet customer needs
• Increased adoption and satisfaction Release Management / Operations How I work with them
• Coordinate release planning and readiness
• Ensure operational handover
• Support incident and change management What I provide them
• Smooth, low-risk releases
• Operational readiness
• Reduced incidents post-release Agile Coaches / Transformation Office How I work with them
• Collaborate on Agile transformation initiatives
• Share best practices and lessons learned
• Support training and coaching What I provide them
• Accelerated Agile adoption
• Consistent practices across SVSs
• Enhanced organizational agility In Scope:
• All SVS-level coordination and facilitation within the sub value stream
• Value delivery and improvement for the sub value stream
• Cross-team and cross-functional alignment
• Risk, dependency, and impediment management
• Agile coaching and transformation




• Line management of transformation team members within the sub value stream Out of Scope:
• Hands-on coding or solution design
• Setting business strategy (but influences execution)
• Portfolio-level funding decisions Decision Making
• Prioritization of SVS-level impediments and risks
• Escalation paths for unresolved dependencies
• Adjustments to PI plans based on changing priorities
• Recommendations for process improvements
• Go/no-go for SVS-level releases (in collaboration with stakeholders) To be successful you will:
• Strong knowledge of Financial Crime
• Advanced knowledge of Agile frameworks
• Strong facilitation and conflict resolution skills
• Excellent stakeholder management and communication
• Data-driven decision making and reporting
• Risk and dependency management
• Change leadership and coaching
• Strategic thinking and business acumen
• Performance Management KPIs and Success Metrics
• PI objectives achievement rate
• Predictability (e.g., SVS velocity, delivery against commitments)
• Flow metrics (cycle time, throughput, WIP)
• Number and impact of impediments resolved
• Stakeholder and team satisfaction scores
• Compliance and risk incident rates
• Continuous improvement actions implemented Challenges
• Managing complex dependencies across teams and systems
• Balancing speed with compliance and quality
• Driving cultural change and Agile adoption
• Navigating organizational silos and resistance
• Ensuring alignment amidst shifting priorities Anti-patterns and Common Pitfalls
• Acting as a project manager, not a servant leader
• Micro-managing teams or bypassing Scrum Masters
• Focusing on process over outcomes
• Ignoring feedback from teams or stakeholders
• Failing to escalate or resolve systemic impediments
• Overloading teams with work-in-progress Best Practices
• Facilitate transparent, inclusive PI Planning and SVS events
• Use data and metrics to drive improvement, not blame
• Foster psychological safety and open communication
• Encourage experimentation and learning from failure
• Build strong relationships with all stakeholders
• Regularly review and adapt ways of working
• Champion the Lean-Agile mindset at all levels Additional Insights
• Empathy: Deep understanding of team and stakeholder needs, balancing delivery with well-being
• Evidence-Based: Uses data and feedback to inform decisions and drive change
• Decision-Focused: Prioritizes actions that maximize value and minimize risk
• Realistic Representative: Experienced in both technology and business domains, with a track record of delivering in complex, regulated environments You’ll achieve more at HSBC HSBC is an equal chance employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 CIB Monitoring SVS Lead (Bengaluru)
🏢 HSBC
📍 Bengaluru