Job Title: Design and Architecture Lead Process and Controls
• The overall purpose of the role is to own the vision, governance, quality and delivery outcomes for ARIS process modelling across the People /PGC&L; Function. In this role, you will:
• Lead the documentation of People/PCG&L; Function operating models, processes, controls and associated business architecture in ARIS.
• Act as the People Function’s ARIS Subject Matter Expert, ensuring models are accurate, consistent, traceable and aligned with Group Business Architecture standards.
• Lead and coach a team of third-party/HSBC ARIS modellers, managing capacity, priorities, delivery pace and quality.
• Manage the ARIS Process Governance approval and publication lifecycle, including semantic checks, Process Lead reviews, Process Owner approvals and attestations.
• Coordinate stakeholders across Process Owners, SMEs, the Chief Control Office, Business Architecture, technology teams and transformation programmes.
• Drive continuous improvement, operational resilience, control effectiveness and simplification through reliable process and control information.
• Design and implement targeted automation solutions end to end, from opportunity identification and requirements through development, testing, implementation and ongoing improvement.
• Bring core functional and technical skills and experience in SAP SuccessFactors Employee Central and wider digital HR solutions to support effective process, control and automation design and delivery.
• The role provides the People Function with a trusted view of how work is performed, how it is controlled and where opportunities exist to improve delivery. In short, it turns process information into a practical management tool—to address key control framework gaps and enable identification of transformation opportunities. Principal Accountabilities: Key activities and decision making areas Impact on the business
• Own the vision, direction and outcomes for ARIS modelling across the People Function.
• Ensure processes, controls, risks, applications, third parties, roles and other relevant associations are accurately represented and traceable in ARIS.
• Use process and operating-model information to support control-framework reviews, operational resilience, transformation, simplification and business architecture decisions.
• Maintain a prioritised backlog that reflects material risk, audit, regulatory, transformation and business priorities.
• Coordinate delivery of current-state processes to support future-state solution design.
• Identify and deliver proportionate automation opportunities that improve efficiency, accuracy and control effectiveness. Typical Targets and Measures
• Target: People Function process and control information is complete, accurate and fit for purpose.
• Target: Priority demand is translated into an agreed and deliverable backlog.
• Measure: Approximately 200 processes created in ARIS during H1 2026, with continued delivery against agreed H2 commitments.
• Measure: Percentage of priority processes delivered to agreed dates.
• Measure: Percentage of published models with required links to risks, controls, applications, third parties and other associations.
• Measure: Stakeholder feedback on the usefulness and accuracy of ARIS models.
• Measure: Automation solutions are delivered to agreed requirements, appropriately tested and successfully implemented. Customers and Stakeholders
• Build effective relationships with Process Owners, SMEs, the Chief Control Office, Group Business Architecture, technology leads and transformation teams.
• Facilitate agreement on process scope, model content, ownership and approval routes.
• Explain the purpose and value of ARIS in clear, audience-appropriate language.
• Resolve disagreements and approval delays with tact, integrity and a focus on business outcomes.
• Maintain clear communication about delivery commitments, dependencies, risks and changes in priority.
• Coordinate People Function User Acceptance Testing for Group Business Architecture upgrades and ARIS feature changes. Target: Stakeholders have a clear understanding of scope, responsibilities, decisions and timelines. Typical Targets and Measures
• Target: Process Owners and SMEs are engaged early and approvals are secured within agreed timescales.
• Measure: Feedback from key stakeholders and Process Owners.
• Measure: Timeliness of issue resolution and decision-making.
• Measure: UAT completion against agreed test scenarios and timetable.
• Measure: Number of unresolved stakeholder escalations and approval delays.
• Measure: User feedback on ARIS guidance, governance and service experience. Leadership and/or Teamwork
• Lead and coach HSBC and or service-provider ARIS modellers.
• Set clear priorities, delivery expectations, work-in-progress limits and Definition of Done requirements.
• Run regular delivery check-ins and maintain a delivery tracker covering planned versus actual delivery, APG stage, blockers, owners and estimated completion.
• Allocate work according to capacity and capability, rebalance assignments and remove blockers.
• Promote pace, accountability and continuous improvement while maintaining quality.
• Represent the People Function at the Business Architecture and PI Tooling Forum and BBC Model Working Group model-improvement meetings. Typical Targets and Measures
• Target: Maintain an effective two-week assignment plan covering scope, expected output, due date, midpoint check-in, named SME or Process Owner and workshop requirements.
• Target: Genuine delivery blockers are addressed or escalated within 24 hours.
• Measure: Delivery against agreed plans and milestones.
• Measure: Modeller utilisation, work-in-progress and throughput.
• Measure: Quality trends by modeller and work package.
• Measure: Evidence of knowledge sharing, coaching and improved delivery efficiency. Operational Effectiveness & Control
• Apply ARIS modelling standards, including model types, attributes, relationships, naming conventions, database use, versioning and traceability.
• Ensure modellers complete semantic checks, quality checklists and the Definition of Done before submission to ARIS Process Governance.
• Perform Process Lead quality reviews and provide clear, actionable rework comments.
• Own the People Function ARIS Process Governance workflow from modeller submission through Process Owner approval and publication.




• Ensure models do not progress to publication without the required evidence and approvals.
• Monitor and manage periodic attestations, including 12-month and 24-month review cycles according to process classification.
• Ensure designs and model changes improve operational effectiveness without weakening necessary controls. Target: 100% of submissions meet the required semantic-check, checklist and Definition of Done criteria before Process Owner approval. Typical Targets and Measures
• Target: Required approvals and evidence are retained for all published models.
• Measure: Number and percentage of models rejected or returned for avoidable quality defects.
• Measure: Timeliness of Process Owner approvals and attestations.
• Measure: Number of overdue attestations and unresolved governance actions.
• Measure: Reduction in recurring modelling defects through coaching and guidance. Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities) The challenges inherent in the role include:
• Technical and content complexity: The role requires detailed knowledge of ARIS functionality, including repositories, databases, model and object types, symbols, attributes, relationships, filters, permissions, workflows, semantic checks, reporting, publishing and versioning.
• Business architecture complexity: The role holder must understand how services, capabilities, processes, activities, controls, value streams, value chains and journeys relate to one another, while avoiding duplication and maintaining end-to-end traceability.
• Stakeholder complexity: Process models require agreement across Process Owners, SMEs, control stakeholders, technology teams and transformation programmes, often with competing priorities and differing interpretations of the current state.
• Scale and pace: The role coordinates a global People Function backlog and a team of six third-party modellers, balancing material-risk work, audit and control priorities, transformation demand, simplification initiatives and unplanned requests.
• Quality and governance: Models must be delivered quickly without compromising semantic integrity, control associations, approval evidence, publication standards or attestation requirements.
• Third-party management: The role must manage service-provider performance, capacity, commercial scope, statements of work and corrective actions where delivery falls short.
• Change and uncertainty: ARIS functionality, Group Business Architecture standards, business priorities and transformation requirements may change during delivery.
• Influence without direct authority: The role must secure timely contributions and approvals from stakeholders who may not report directly to the role holder.
• Risk and control awareness: Every modelling and design decision must consider operational resilience, control effectiveness, regulatory expectations, data quality and downstream impact.
• Cross-boundary collaboration: The role must represent People Function interests while contributing to bank-wide standards and reusable modelling practices. Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
• The role holder will report directly to the PGC&L; HEAD OF HR ARCHITECTURE, DIGITAL AND INNOVATION.
• The role operates within the People Function/PGC&L; and collaborates extensively with:
• People Function Process Owners and SMEs.
• The PGC&L; Chief Operating Officer and Business Management Team.
• The People Chief Control Office.
• Group Business Architecture and the ARIS product team.
• The Business Architecture and PI Tooling Forum.
• The BBC Model Working Group.
• Technology, transformation and change teams.
• HSBC/ service-provider management and ARIS modellers.
• The role has responsibility for coordinating delivery across the People Function ARIS modelling service. It requires the authority to prioritise and allocate modelling work, conduct quality reviews, request rework, manage governance progression, escalate risks and recommend changes to access, training, supplier capacity and delivery scope.
• The role holder is expected to work independently within agreed governance frameworks and to escalate material risks, unresolved ownership issues, commercial matters and significant delivery impacts through the appropriate channels. Management of Risk (Operational Risk / FIM requirements)
• The jobholder will continually reassess operational risks and the likelihood of those risks occurring through the execution of their duties. The role holder will:
• Ensure ARIS process models accurately document the operating model, process activities, controls, risks, applications, third parties and other relevant associations.
• Identify and escalate gaps, inconsistencies, missing ownership, outdated process information and control-framework concerns.
• Ensure models meet applicable Group Business Architecture standards and the People Function Definition of Done before publication.
• Maintain appropriate evidence for approvals, access permissions, training completion, quality reviews and attestations.
• Manage delivery risks, issues, dependencies and unplanned demand through structured triage and prioritisation.
• Escalate concerns to line management, the Chief Control Office, Group Business Architecture or the appropriate control function as required.
• Consider the impact of changes to ARIS, business architecture, operating models, technology, third-party arrangements and regulatory requirements.
• Ensure third-party delivery is monitored against agreed scope, service levels, quality standards and statements of work.
• Support operational resilience and transformation by ensuring current-state processes provide a reliable baseline for risk assessment and future-state design.
• Observation of Internal Controls (Compliance Policy / FIM requirements)
• The jobholder will adopt the Group Compliance Policy and escalate any identified compliance risk in liaison with the appropriate Compliance Officer or control function. This will be achieved by:




• Adhering to relevant HSBC policies, procedures, Group Business Architecture standards and ARIS governance requirements.
• Ensuring Process Owners approve models before publication and complete periodic attestations when due.
• Retaining appropriate evidence of approvals, access requests, training completion and governance decisions.
• Ensuring ARIS access is granted only following appropriate approval and that roles are assigned in line with business requirements.
• Protecting confidential employee, process, control, technology and supplier information.
• Engaging Compliance, Risk, Legal, Information Security or other control functions where new initiatives, process changes or identified risks require their input.
• Ensuring process models don’t create a misleading view of the operating model or imply that controls exist where they haven’t been validated.
• Promoting a culture in which issues are raised promptly, ownership is clear and corrective action is tracked through to completion. Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000)
• Coordination of HSBC/ third-party ARIS modellers.
• Management of the People Function modelling backlog and delivery plan.
• Oversight of ARIS modeller-plus permissions for HSBC employees.
• Management of ARIS modeller training requirements.
• Ownership of the People Function ARIS Process Governance pipeline.
• Coordination of Process Owner approvals and periodic attestations.
• Management of UAT for Group Business Architecture upgrades and ARIS feature changes.
• Management of supplier capacity, statements of work, approvals and associated costs with the PGC&L; COO and Business Management Team.
• Representation of People Function requirements in cross-bank architecture and tooling forums. To be successful you will: Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.) The role requires:
• Strong practical experience of ARIS or a comparable enterprise process-modelling and business-architecture platform.
• Comprehensive understanding of ARIS databases, repositories, model and object types, symbols, attributes, relationships, filters, permissions, versioning, workflows, semantic checks, reporting and publishing.
• Strong understanding of business architecture, including services, capabilities, processes, activities, controls, value streams, value chains, journeys and operating models.
• Experience leading teams to map processes and controls to identify control-framework gaps, operational-resilience risks and transformation opportunities.
• Experience applying modelling standards, naming conventions, traceability requirements, quality checklists and Definitions of Done.
• Experience managing a governance or approval workflow, ideally including Process Owner approval, publication and periodic attestation.
• Strong facilitation skills and the ability to manage workshops, clarify ownership and build consensus among stakeholders with different perspectives.
• Proven ability to lead, coach and coordinate modelling teams, including teams supplied by third parties.
• Experience managing supplier relationships, delivery performance, capacity, statements of work, costs and corrective actions.
• Strong delivery-management skills, including backlog prioritisation, work allocation, work-in-progress management, dependency management and issue escalation.
• Ability to manage delivery at pace while maintaining high standards of quality, control and documentation.
• Excellent analytical skills, with a strong eye for detail and the ability to identify incomplete, inconsistent or poorly connected models.
• Sound judgement and the confidence to challenge constructively when standards, controls, scope or delivery expectations aren’t met.
• Excellent written and verbal communication skills, with the ability to tailor messages for senior stakeholders, technical specialists, Process Owners and SMEs.
• Experience coordinating User Acceptance Testing, including test-scenario definition, tester coordination, defect management, fix validation and implementation readiness.
• Ability to work independently while collaborating effectively across business, control, technology, architecture and supplier teams.
• Strong commitment to HSBC’s values, inclusive teamwork, accountability and responsible management of operational risk. Qualifications
• Relevant professional experience in process management, business architecture, operating-model design, business analysis, risk and control, transformation or a related discipline.
• Formal qualifications in business architecture, process management, project delivery, change management or a comparable field are desirable.
• ARIS certification or demonstrable equivalent practical experience is desirable.
• Experience in a financial-services, highly regulated or complex multinational setting is desirable.
• As a business operating in markets around the world, HSBC believes diversity brings benefits for customers, the business and its people. HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants, irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, and sexual orientation.
• HSBC wants everyone to be able to fulfil their potential and provides a range of flexible working arrangements and family-friendly policies.
• HSBC is an equal prospect employer committed to creating a diverse and inclusive environment. Hsbc.
Com/Careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse workplace. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Vice President, Architecture Process and Controls Lead (Hyderabad)
🏢 HSBC
📍 Hyderabad