Job Posted On 22-10-2026 14:54:31 Job Code Job_304753 Experience Required 4
- 8 years Location
• Chennai, Tamil Nadu, India (CHN) Job Summary JD ServiceNow: Incident & Application Support
- Respond to, investigate, and resolve Level 2 production incidents and service requests within ServiceNow, adhering to SLAs and ITIL framework practices. Splunk Expertise: Perform real-time production/Application log analysis using Splunk. Hands-on experience creating Splunk queries, custom dashboards, alerts, and report generation. SQL: Proficiency in basic-to-intermediate SQL commands for querying, filtering relational database tables (MS SQL or PostgreSQL). Preferably candidates with contact center experience Experience working in a 24x7 application support environment.




• Hands-on troubleshooting and problem-solving: Ability to independently investigate, diagnose, and resolve production incidents.
• Technical depth: Solid experience with Splunk, Java/JavaScript, AWS logs, SQL, and web application support.
• Ownership and proactiveness: Ability to take end-to-end ownership of incidents, perform root cause analysis, and drive issues to resolution.
• Communication: Ability to clearly articulate technical issues, troubleshooting steps, and resolutions.

📌 Sr. AOC Engineer (Chennai)
🏢 Neurealm
📍 Chennai