JOB SUMMARY:
•

Location:
Gurgaon, Sector 44
• Shift Timing: 10 Am-7 Pm
• Salary Budget: Fresher
- 2.55 LPA
- 3 LPA
• Experienced with more than 6 months of

experience:
20-25% hike on your Last CTC or max 4LPA.

Key Responsibilities
• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.




• Work closely with the team to improve service standards and processes. Required Skills &

Qualifications:
• Under Graduates & Graduates are welcome. Freshers can also apply.
• 0–4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Valuable listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools). Interested candidates can share their CVs on WhatsApp on (phone hidden) or [email protected]

📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram