Job Details

- Location: Mumbai, Grant Road
- Experience: 8 to 12 years
- Reports to: General Manager
- Industry: Wellness / Healthcare / Hospitality
- Functional Area: Operations / Hospitality Management
- Role Category: Centre / Spa Manager

Role & responsibilities

Daily operations

- Run booking and room/equipment schedules across all services; avoid double-booking and minimise idle slots on high-cost modalities
- Lead a daily briefing on VIP arrivals, member preferences, clinical flags, staffing and equipment status

Guest journey

- Deliver a flawless arrival-to-departure experience: pre-arrival preference notes, private arrival, personalised welcome, post-session refreshment and 24-hour follow-up
- Ensure preferences and health-screening updates are captured before every visit
- Resolve service issues on the spot and document them

Membership servicing

- Own onboarding, package tracking, session balances, billing accuracy and renewal reminders
- Flag at-risk members weekly

Caf and F&B;

- Run the caf to FSSAI and HACCP standards with a menu aligned to the centres nutrition philosophy
- Control food cost, wastage and supplier quality

Facilities, equipment and safety

- Own preventive maintenance and AMCs for high-value wellness and medical equipment; maintain calibration, cleaning and maintenance logs
- Uphold infection control, hygiene and biomedical waste disposal as per law
- Run monthly emergency drills (medical, fire, oxygen/gas),



keep floor staffs BLS certification current, and check crash cart and oxygen stock daily

Inventory and procurement

- Manage stock and cold-chain storage for IV and aesthetics consumables, Ayurveda products, skincare retail and caf supplies; run monthly audits

Team management

- Build rosters so every shift has the right skills (e.g., a trained operator for every HBOT and cryochamber session)
- Enforce grooming, etiquette and SOP standards through mystery-guest and SOP audits

Reporting and cost control

- Send a daily MIS covering visits, utilisation, revenue, incidents, complaints and downtime
- Keep operating expenses within budget

Candidate Profile:

Must have

- 812 years of experience, including at least 3 years as an operations, front office or spa manager in a luxury hotel, destination spa or premium clinic
- Hands-on experience running multi-service scheduling and facilities with high-value equipment
- BLS certification (or willingness to obtain within 30 days of joining)
- Graduate in Hotel Management or equivalent (MBBS with hospitality experience also considered)

Valuable to have

- A hotel management degree, or a medical degree with hotel experience
- Exposure to medical-wellness or clinic operations (infection control, handling medical equipment)
- Comfort with booking or clinic-management software and Excel-based MIS

📌 Centre Manager (Luxury Wellness & Longevity) (Mumbai)
🏢 Panella Foods & Beverages
📍 Mumbai