- Conduct product training and demonstration sessions for customers and internal teams.
- Provide onboarding and training on SCC Online products and features.
- Explain product functionalities, navigation, search techniques, and legal research processes in a straightforward and effective manner.
- Conduct online webinars, workshops, and on-site training sessions as required.
- Understand customer requirements and provide appropriate product guidance.
- Prepare and update training presentations, user guides, FAQs, and other training materials.
- Support the Sales and Customer Support teams during product demonstrations and client meetings.
- Collect user feedback and communicate product-related suggestions to the relevant teams.
Preferred candidate profile
- Graduate in any stream.
- 5+ years of experience in Product Training with excellent communication, presentation, and interpersonal skills.
- Willingness to travel for training sessions and client meetings, if required.
- Prior experience in delivering training to groups of 25 to 50.