Job Title: Sinhala Language Specialist - Voice Process
Experience: Freshers / Experienced
Location: Chennai
Shift: Flexible shifts

Job Summary

We are looking for Sinhala-speaking candidates to handle customer calls, communicate with customers in Sinhala, resolve queries, and provide a positive customer experience.

Roles & Responsibilities

- Handle inbound and outbound customer calls in Sinhala.
- Communicate with customers professionally and understand their requirements.
- Provide accurate information and resolve customer queries.
- Maintain call quality, customer satisfaction, and productivity targets.
- Record customer interactions and update details in the system.
- Follow standard operating procedures and company guidelines.
- Escalate complex issues to the appropriate team when required.

Required Skills





- Fluency in Sinhala (speaking and understanding).
- Basic English communication skills.
- Good verbal communication and interpersonal skills.
- Basic computer knowledge and typing skills.
- Customer-focused attitude with positive listening skills.
- Willingness to work in flexible shifts.

Eligibility

- Freshers and experienced candidates can apply.
- Any graduate or equivalent qualification preferred.
- Prior telecalling, voice process, BPO, or customer support experience is an advantage.

# If Interested, Kindly share below required details & Resume

Email: [email protected]

Contact: +91 78100 25156

📌 Sinhala Language Specialist - Voice Process (Chennai)
🏢 Navayuga Consultancy
📍 Chennai