Job Description

CallHealth, a leading healthcare services provider, is actively hiring dynamic and customer-focused individuals for the role of Customer Support Executive / BPO Executive in Hyderabad. This is an excellent opportunity for graduates looking to build a stable and rewarding career in the non-IT healthcare BPO space. As a Customer Support Executive, you will be the voice of CallHealth, assisting patients and customers with their healthcare needs, managing inquiries, and ensuring a seamless service experience.

Roles & Responsibilities

- Handle inbound and outbound calls professionally to assist customers with their healthcare-related queries.
- Facilitate the booking of doctor appointments, diagnostic tests, health packages, and home healthcare services.
- Provide accurate and detailed information regarding CallHealth's services, doctor availability, and department timings.
- Resolve customer issues and escalate complex complaints to the respective departments to ensure timely resolution.
- Maintain highly accurate customer data and call records in the CRM system.
- Ensure a high level of customer satisfaction by providing empathetic and patient-centric support.




- Follow up with customers for feedback and health service confirmations.

Requirements & Qualifications

- Must be a Graduate in any discipline (B.A, B.Sc, B.Com, BBA, B.Tech, etc.).
- Freshers with excellent communication skills are highly encouraged to apply.
- Proven experience in a BPO, call center, or customer service role is an added advantage.
- Excellent verbal communication skills in English, Hindi, and Telugu.
- Active listening skills and the ability to handle customer queries with patience and empathy.
- Basic computer literacy, including familiarity with MS Office and CRM tools.
- Willingness to work in rotational shifts if required by the business operations.

Key Skills
Customer Support, Inbound/Outbound Calling, BPO, Telecalling, Communication Skills, Healthcare Services, CRM, Problem Solving, Non-Voice / Voice Process.

Benefits

- Competitive fixed salary of 18,000 - 35,000 per month.
- Comprehensive health insurance and statutory benefits.
- Opportunity to work with a reputed and quick-growing healthcare organization.
- Comprehensive training and a positive work environment.

📌 Walk-in || 24 Oct | Customer Support Executive / BPO Executive (Non-IT) (Hyderabad)
🏢 Phenom People
📍 Hyderabad