Job Title: Associate Customer Support Voice

Location: Hyderabad
Salary: Confidential

Language Proficiency:

- Mandatory: English & Hindi (90% volume)
- Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)
- SVAR 48 and Above

Qualifications & Applicant Specifications:

- Undergraduate/Graduate in any discipline
- Excellent Communication Skills:
- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency
- Verbal: English & Hindi (primary)

Key Responsibilities:

- Handle inbound and outbound calls professionally with strong communication skills
- Adhere to login and production hours:
- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules

- Shift Timings:
- Male employees:



24/7 rotational shifts
- Female employees: Rotational day shifts
- Stay updated with process knowledge and daily updates

Skills Required

- Solid verbal and written communication
- Customer-centric approach with problem-solving ability

Employment Type: Permanent.

- Working days after training: 5 days with 2 days rotational weekly off.
- Mode of work: DivyaSree Omega Building, Block C, First Floor, Tech Mahindra LTD.

Selection process:

.

HR Round

Operations Interview

SVAR 48

Client Interview

Contact Person: Nabanita Chakraborty

Contact NO: (phone hidden)

[email protected]

📌 Customer Service Associate (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad