Responsibilities

- Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
- Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
- Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
- Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
- Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
- Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.





Qualifications

- High School Diploma/GED or equivalent experience required.
- 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
- Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Representative, Customer Service (Pune)
🏢 Amerisource Bergen
📍 Pune