Job Title: Customer Support / Technical Support Executive

Location: Salt Lake, Sector V, Kolkata
Work Mode: Work From Office
Experience: 1-2 Years
Working Days: Monday to Saturday
Shift Timing: 11:00 AM 7:00 PM
Weekly Off: Sunday
Interview Mode: Walk-in / Face-to-Face
Preferred Joining: Immediate joiners

Job Summary

We are looking for customer-focused professionals with experience in voice support, technical support, BPO, or customer care. The candidate will handle customer queries, troubleshoot issues, ensure customer satisfaction, and identify opportunities for upselling and cross-selling.

Key Responsibilities

- Handle inbound customer calls and resolve queries and technical issues.
- Provide accurate solutions while maintaining high First Call Resolution (FCR) and customer satisfaction.
- Identify opportunities for upselling and cross-selling relevant products or services.




- Maintain accurate customer records, call details, and ticket updates in CRM/Excel.
- Handle customer concerns professionally and support customer retention.
- Follow established processes and service quality standards.

Required Skills & Qualifications

- 1-2 years of experience in voice process, technical support, BPO, or customer care.
- Valuable verbal communication skills in English, Hindi, and Bengali.
- Strong customer-handling, troubleshooting, and issue-resolution skills.
- Understanding of upselling and cross-selling concepts; prior experience preferred.
- Minimum qualification: Graduate.

Interested candidates can apply with their updated resume.

📌 Customer Support / Technical Support Executive (Kolkata)
🏢 RANGAM INFOTECH
📍 Kolkata